About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are looking for a Human Resources Specialist to join our team and monitor all Human Resource functions.
The HR Specialist’s responsibilities include preparing compensation and benefits packages, enforcing company policies, and maintaining updated employee records. To be successful in this role, you should have a good understanding of compensation and benefits, employee welfare, and solid knowledge of labor relations.
As Human Resources Specialist, You Will…
Prepare and review compensation and benefits packages
Administer health and life insurance programs
Plan and coordinate monthly sync sessions with Program leaders
Foster a healthy workplace by ensuring HR procedures run smoothly at all times
Inform employees about eligibility for additional benefits (e.g. extra overtime)
Update employee records with new hire information and/or changes in employee status
Maintain organizational charts with detailed job descriptions and salary records
Develop and implement HR policies throughout the organization
Process and respond to employee queries in a timely manner
Stay up-to-date and comply with changes in labor legislation
Perform other job related duties as required
As Human Resources Specialist, You Have…
Bachelor’s Degree in Human Resources or relevant field is required
Proven work experience as an HR specialist or HR Generalist
Hands-on experience with Human Resources Information Systems (HRIS)
Solid understanding of labor legislation and payroll process
Effective verbal and written communication skills
Strong analytical, problem solving, and decision-making skills
High attention to detail and accuracy
Exceptional organizational and time management skills – must be able to multitask and prioritize
Ability to adapt and implement change and innovation
Strong interpersonal relations skills; able to deal with people at all levels of the organization
Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- Bachelor's degree in Human Resources or a relevant field
- Proven work experience as an HR Specialist or HR Generalist
- Hands-on experience with Human Resources Information Systems
- Solid understanding of labor legislation and payroll processes
- Effective verbal and written communication skills
- Strong analytical, problem-solving, and decision-making skills
- High attention to detail and accuracy
- Strong organizational and time-management skills, including multitasking and prioritization
- Ability to adapt to and implement change and innovation
- Strong interpersonal relations skills and ability to work with people at all organizational levels
- Expertise in developing and managing relationships, listening, and maintaining patience during difficult situations
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
