Top Tech Jobs & Startup Jobs

Leads cross-sell and upsell initiatives across Centrica Home products to increase customer value and revenue. Identifies growth opportunities, develops targeted offers and campaigns, uses customer data for segmentation and prioritization, and partners with Marketing, Digital, Customer, and Commercial teams. Monitors conversion, revenue, and penetration metrics, ensures regulatory and pricing compliance, and provides recommendations to senior stakeholders.

Manage financial planning, forecasting, reporting, Board papers, performance analysis, and regulatory submissions for regulated insurance entities. Partner with Finance, Risk, Underwriting, Pricing, and Strategic Planning teams to provide financial insight, governance, business-case evaluation, and decision support. The role also supports PRA and FCA reporting, risk management, process improvement, and senior stakeholder engagement.

Own the intelligence layer of production generative AI customer-service agents. Design agentic orchestration, tool calling, conversational memory, retrieval-augmented generation, prompt workflows, evaluation harnesses, guardrails, monitoring, and human escalation. Optimize latency and cost for voice and multichannel experiences, operate live AI services, investigate incidents, and support governance decisions. The role requires strong Python software engineering, production LLM experience, cloud deployment, responsible AI practices, and collaboration with product and governance stakeholders.

Build and support Amazon Connect contact centre journeys across voice, chat, and messaging. Develop Lambda integrations with CRM, billing, and identity systems; contribute to Terraform and CI/CD; configure AI capabilities; create monitoring dashboards; and support production incidents. The role also involves code reviews, architecture documentation, debugging, and responsible development of enterprise AI workflows.

Produces short-term resource plans for Customer Operations covering one to twelve weeks. Forecasts staffing, service levels, and KPIs; analyzes performance deviations; conducts scenario and event analysis; coordinates with forecasting, long-term planning, change, and operational stakeholders; maintains planning governance and workforce management controls; supports process improvements, projects, audits, and accurate handling of staff and customer data.

Lead strategic technology relationships and set architectural vision for B2C, owning cross‑portfolio roadmaps, governance, risk and compliance. Drive architectural decision support, champion AI and automation to improve design and delivery, and mentor architects and engineers to raise architectural maturity and consistency across teams.

Lead and mentor an AI engineering team developing, deploying, and operating scalable LLM and machine learning applications. Drive architecture, hands-on engineering, MLOps, model productionization, monitoring, security, governance, and operational reliability. Collaborate with data scientists, product teams, engineers, and business stakeholders to translate requirements into production-grade AI solutions and measurable business outcomes. Promote responsible AI, technical excellence, continuous improvement, and professional development.

Lead the strategy, engineering standards, governance, reliability, and modernization of the FinTRACE Databricks data platform. Build scalable data, analytics, AI, and agentic workloads for Finance and Risk Technology while partnering with senior stakeholders across trading and technology. Serve as the Databricks technical authority, improve platform security and operational excellence, manage transformation initiatives, and coach engineering teams.

Own the operational success of a B2B partner portfolio connected to a Demand Side Response platform. Lead asset onboarding and integrations, manage partner relationships, monitor connected-device performance, coordinate technical issue resolution, and develop documentation and reporting. Use operational data and partner feedback to improve onboarding, support processes, retention, satisfaction, and long-term growth.

Operate, optimise and maintain private network infrastructure (routers, switches, firewalls) across data centres and trading environments. Support Cisco ACI, Firepower and Cisco ISE, troubleshoot incidents, participate in 24/7 on-call rotations, contribute to projects (SCADA upgrades, private/hybrid cloud evolution), and collaborate across global network teams to ensure secure, resilient connectivity.