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Manage a portfolio of hotel accounts to drive retention, expansion, and product adoption. Lead onboarding, technical enablement, renewals, and escalations; monitor telemetry and usage to identify risks and upsell opportunities; coordinate with Sales, Support, Product, and Engineering; maintain CRM hygiene and reusable technical assets; deliver executive-level business reviews and measurable ROI reporting.

Manage end-to-end People Operations for Belgium (primary), UK and Germany: payroll, benefits, onboarding/offboarding, employee support, people data integrity, cross-border coordination, process improvements, and lead an AI/automation People Ops project.

As an Account Executive, you will manage the full sales cycle for B2B SaaS technology, develop new business, and demonstrate product value to clients in the hospitality industry.

As an Account Executive at Lighthouse, you'll drive sales by managing the full sales cycle, building a pipeline, and leveraging AI tools to enhance productivity. You'll engage with clients, use a structured sales process, and position Lighthouse's AI solutions in the hospitality sector to meet and exceed sales targets.

Lead and coach a team of Account Executives across LATAM to drive pipeline health, quota attainment, and promotion readiness using AI-enabled coaching, MEDDPICC rigor, weekly cadence, and data-driven forecasting.

Serve as the primary technical advisor for strategic enterprise hotel customers. Manage escalations, monitor account health, diagnose and resolve issues across APIs, integrations, frontend and backend systems. Partner with Product and Engineering, enable support teams via documentation and automation, lead post-incident retrospectives, and drive proactive outreach and roadmap alignment to maximize customer value.

The Business Development Manager will source clients, organize territory plans, respond to inquiries, prepare quotes, and achieve sales targets while maintaining CRM records.

Lead and coach a LATAM sales team of Account Executives to drive quota attainment using AI-powered coaching, MEDDPICC-based pipeline reviews, data-driven forecasting, and rigorous weekly cadence. Own rep development, pipeline health, forecasting accuracy, and AI adoption to improve attainment distribution and promote high performers.