Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
- Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
- Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
- Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details
- 💼 People and Talent
- 📍 Belgium - Ghent
- 🕜 Full-Time/Hybrid
What you will do
As People Operations Specialist you will help run reliable, employee-centred People Operations across Belgium, the United Kingdom, and Germany, with Belgium as your primary focus. This is a hands-on operator role spanning payroll, benefits, employee lifecycle support, and people data, with scope to lead a tailored AI or automation project once you are established in the role.
Where you will have impact
- Deliver accurate payroll: Help ensure employees are paid on time and payroll errors remain as close to zero as possible.
- Strengthen Belgian People Operations: Share ownership of a growing Belgian employee population, act as a dependable point of contact for colleagues in Ghent, and create reliable coverage across the team.
- Support multiple countries: Take operational ownership across Belgium, the United Kingdom, and Germany, working with trusted local advisers and providers. As part of a global team, collaborate with colleagues to provide cross-border support and backup coverage for other locations as needed.
- Create consistent employee experiences: Make sure employees are properly onboarded, supported throughout employment, and offboarded with the correct documentation, payments, benefits enrolment, and clear communications.
- Protect data quality: Act as a guardian of people data so decisions, reporting, integrations, and People programmes are built on accurate information.
- Enable effective collaboration: Give Talent Acquisition, Talent Enablement, and People partners timely operational support and clear employment guidance.
- Improve operational efficiency: Proactively identify practical ways to streamline workflows, strengthen system integrations, automate recurring tasks, and improve People Operations practices after learning the existing processes.
- Lead a focused AI project: Take ownership of an AI-enabled People Operations initiative suited to your strengths after your first months in the role.
- Maintain business continuity: Foster knowledge sharing and transparent communication to ensure seamless business continuity while collaborating with peers across different cases and responsibilities.
About our team
You will join the People & Talent team and collaborate closely with a People Operations colleague supporting Belgium, while also partnering with colleagues across Talent Acquisition and Talent Enablement. The team values curiosity, collaboration, constructive challenge, attention to detail, and shared ownership, always putting employees at the center of everything they do.
What's in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Mobility options: Mobility budget or company car (based on your job category).
- Competitive compensation: Proactively maintained to value your work.
- Net allowance: To support home office related expenses.
- Vouchers: Lunch vouchers & eco vouchers.
- Comprehensive health insurance: Extensive coverage for you and your dependents.
- Pension funding: Group insurance to secure your future.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
Essential
- You have hands-on experience in People Operations, including payroll, benefits, onboarding, offboarding, and employee support.
- You have working knowledge of Belgian employment legislation and can operate autonomously on core employment matters.
- You are based in Belgium and can work from the Ghent office in an hybrid set up.
- You are fluent in Dutch and English and communicate with clarity and empathy, maintaining an approachable, collaborative presence with employees, teammates, advisers, and providers.
- You have experience using an HR information system and maintaining accurate, dependable people data.
- You are comfortable working directly with payroll and benefits providers and coordinating operational work across shared channels.
- You bring a proactive, curious, and humble mindset, and are willing to learn the employment requirements, systems, and processes of additional countries.
- You are highly organised and can manage competing priorities across detailed operational work, employee requests, and continuous improvement projects in a fast-paced environment.
- Experience supporting employees across multiple countries, particularly the United Kingdom or Germany.
- Experience improving onboarding, integrations, automation, or AI-enabled People Operations processes.
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
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Skills Required
- Hands-on experience in People Operations, including payroll, benefits, onboarding, offboarding, and employee support.
- Working knowledge of Belgian employment legislation and ability to operate autonomously on core employment matters.
- Based in Belgium and able to work from the Ghent office in a hybrid setup.
- Fluent in Dutch and English with clear, empathetic communication.
- Experience using an HR information system and maintaining accurate people data.
- Comfortable working directly with payroll and benefits providers and coordinating operational work.
- Proactive, curious, humble mindset and willingness to learn employment requirements of additional countries.
- Highly organised, able to manage competing priorities across detailed operational work and improvement projects in a fast-paced environment.
- Experience supporting employees across multiple countries, particularly the United Kingdom or Germany.
- Experience improving onboarding, integrations, automation, or AI-enabled People Operations processes.
What We Do
Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth. Trusted by over 70,000 hotels in 185 countries, and supported by 700+ employees, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners — their success is our success. How can Lighthouse help you? Rate Insight Track competitor pricing to maximize revenue Market Insight Accurately predict future market demand Parity Insight Identify and solve parity issues portfolio wide Benchmark Insight Effectively navigate competitive performance trends Distribution Insight Optimize distribution channel performance Destination Insight Enrich your strategy with short-term rental insights Business Intelligence Monitor, optimize, and report on your performance Pricing Manager Boost revenue with AI-driven room price recommendations Channel Manager AI-powered channel management that transforms pricing and distribution for independent hotels Hotel Data Solutions Bespoke data sets to elevate your commercial strategy Short-Term Rental Data Solutions Power your short-term rental strategy with custom insights Revenue Management Services Master commercial strategy with expert revenue support
