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The Regional Manager of Client Success leads a team to ensure client success and satisfaction, manages relationships, oversees retention strategies, and drives organizational change, while fostering collaboration and professional growth.

Manage and grow commercial relationships for assigned large accounts in the hospitality sector. Drive annuity revenue retention and upsell enterprise IDeaS products and services, execute territory growth strategies, provide proactive client service, coordinate internal resources, report to sales leadership, and represent IDeaS at events. Requires on-site and remote client engagement and support of case studies and reference clients.

Manage commercial relationships for a set of large hospitality accounts, retain annuity revenue, grow territory sales, execute account plans, represent IDeaS, and coordinate internal resources. Provide client service, report to sales leadership, and travel to client sites.

Manage and grow relationships with large accounts in a territory to retain annuity revenue and drive upsell. Serve as client advocate, execute growth strategies, use CRM and reporting tools, represent IDeaS at events, and collaborate with internal teams to meet regional sales targets.

Provide CTI-wide delivery enablement and project management support, coach teams on best practices, improve use of tools (Wrike/JIRA), and support Product & Pricing Salesforce delivery including planning, testing, and coordination.

Manage invoicing and billing controls for SaaS revenue; review sales contracts; apply revenue recognition; process credit requests; resolve client invoicing queries; support audits and prepare analytical reports for management.

As a Senior Product Manager, you'll lead analytics software development, manage project lifecycles, and translate customer needs into technical specifications, ensuring successful project delivery and collaboration with engineering teams.

Partner with Account Management to deliver data-driven planning, whitespace and pipeline models, revenue and budget reporting, rep-level analytics, and forecast improvements. Validate Salesforce data, reconcile budgets and forecasts, measure campaign and pipeline outcomes, and provide executive-ready insights and budget recommendations to improve deal outcomes and guide resource allocation.

Designs, develops, and debugs software for diverse products, ensuring quality through testing and tracking progress in collaboration with stakeholders.

Own post-sale client relationships to ensure successful implementation, configuration, adoption, and retention of IDeaS revenue management SaaS. Monitor NPS and usage, manage escalations, recommend configuration improvements, guide change management, present product updates, align solutions to client revenue goals, collaborate cross-functionally, mentor teammates, and support client events and training.