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Perform daily warehouse tasks including picking, packing, receiving, loading/unloading; update WMS/SAP records; support inventory control and cycle counts; operate basic warehouse equipment (where certified); follow safety and 5S standards; communicate issues to supervisors and assist productivity targets.

Process and manage export shipments by entering and maintaining accurate data, creating Quick Bookings in CargoWise, registering consolidations and Shipper's Instructions, responding to information requests, performing quality checks, maintaining confidentiality, and communicating with internal/external partners using written Mandarin as needed.

Entry-level role supporting international export operations: manage and input export data, create bookings in CargoWise, handle consolidation registrations and shipper instructions, respond to information requests, perform quality checks, maintain data confidentiality, and use written Mandarin to liaise with partners.

Process and apply customer receipts in SAP, perform daily bank reconciliations, resolve unapplied/short/over payments, prepare cash application reports, support month-end close, handle refunds/write-offs, coordinate with Billing/Collections/Finance, maintain audit-ready records, meet KPIs/SLAs, and support process improvements and ad-hoc projects.

Coordinate and signal lifting operations, inspect lifting equipment and attachments, read lift plans, measure and calculate loads, collaborate with crane operators and operations teams, identify and mitigate safety hazards, maintain communication, and participate in safety training.

Support warehouse and delivery operations by generating pick lists, processing SAP picking transactions, coordinating picking and customer deliveries, preparing shipping and COA documentation, maintaining Excel operational records, monitoring order status, and responding to customer delivery enquiries.

Lead and supervise warehouse operations for inbound/outbound activities, ensure safety, 5S and equipment availability, manage manpower allocation, monitor productivity and accuracy, train and develop staff, schedule MHE maintenance, and identify operational improvements to meet targets.

Lead day-to-day warehouse and value-added services (VAS) operations, manage inbound/outbound/dispatch and inventory, ensure WMS accuracy (CargoWise), monitor KPIs (DIFOT, productivity, accuracy), control labour and billable activities, drive process improvements, ensure WHS and SOP compliance, and coach the operations team while maintaining customer relationships.

Perform intercompany reconciliations and dispute resolution across 30+ entities, manage intercompany recharges, analyze P&L expense and balance sheet accounts, produce reporting for finance and sales, liaise with stakeholders to support STP processes, automate reporting/processes, and perform other finance duties as assigned.

Develop and manage a sales pipeline with agent partners, drive account plans for target accounts, identify and develop opportunities, and lead RFQ and QBR sessions to grow commercial freight forwarding business.