VAS Operations Lead

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do.  As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork. 

Operations Lead – Value Added Services – Eagle Farm, QLD

About the role and opportunity –

We are now seeking an Operations Lead – Value Added Services to join our ANZ team and play a key role in delivering high-quality warehouse and value-added services (VAS) operations.

The Operations Lead is responsible for overseeing day-to-day warehouse and supply chain operations, ensuring the efficient execution of inbound, outbound, inventory, and value-added services.

This is a hands-on leadership role focused on driving operational performance, service delivery, and team leadership while maintaining strong customer relationships, ensuring compliance, and contributing to profitability and continuous improvement.

Key Responsibilities and duties, but not limited to –

• Lead daily warehouse and VAS operations across inbound, outbound, dispatch, and inventory activities.

• Act as the primary point of contact for operational issues, ensuring timely escalation and resolution.

• Coordinate effectively with transport, warehouse, and customer service teams to deliver seamless operations.

• Monitor workflow, allocate resources, and track performance against key KPIs DIFOT, productivity, accuracy.

• Maintain inventory accuracy through stocktakes and ensure all WMS transactions are completed correctly and on time.

• Support cost control by managing labour and ensuring accurate capture of billable activities (storage, handling, VAS).

• Identify and implement process improvements to enhance operational efficiency and performance.

• Lead, coach, and support team members while reinforcing safety standards, SOP compliance, and a high-performance culture.

About You -

You are an experienced logistics professional with a strong operational mindset and a passion for leading teams in fast-paced environments.

What you will bring to succeed:

• 3–5+ years’ experience in warehouse, 3PL, Global Forwarding or logistics operations.

• Proven experience supervising or leading teams.

• Strong understanding of inventory management, warehouse operations, and VAS processes.

• Experience with WMS systems (e.g., CargoWise a must).

• Solid knowledge of WHS, compliance, and safe work practices.

• Strong communication, problem-solving, and organisational skills.

• A customer-first mindset with a focus on service excellence.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com