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Responsible for Tier-2 IT support, focusing on troubleshooting, maintenance, asset management, and performance reporting for laboratory operations.

Lead field-based sales team in Metro Boston to execute commercial strategy for diagnostic laboratory services. Hire, coach, and manage account executives/managers, set metrics, analyze markets, support key accounts, and drive quota attainment, retention, pricing, and talent development.

Manage and grow consumer testing partnerships end-to-end: source and close deals, negotiate contracts, onboard and account-manage partners, analyze partner performance, liaise with product/ops/clinical/engineering, and drive process improvements and executive-facing insights.

Supervise day-to-day logistics operations including hiring, training, scheduling, coaching, and workforce planning. Ensure safety, compliance, SOPs, inventory accuracy, payroll/invoice accuracy, budget control, continuous improvement, and meet turnaround time targets. Lead projects, resolve customer issues, perform administrative duties, and provide coverage in frontline RSR roles as needed.

Enable and implement DevSecOps practices: design and maintain CI/CD pipelines, automate infrastructure, integrate security tools, support cloud container platforms, troubleshoot DevSecOps platforms, collaborate with product and cloud teams, and promote Agile/DevSecOps adoption across the organization.

Handle referral specimen processing, prepare and ship samples per IATA, ensure sample quality, resolve customer and vendor inquiries, report results per protocol, investigate and escalate complex referral testing and quality issues, and maintain regulatory and safety compliance.

Provide administrative and onboarding support for commercial sales representatives: collect missing client data, enter and QC new account information in lab and billing systems, maintain client files, monitor approval timelines, process demographic/pricing/connectivity/billing adjustments, and assist with new account setup and onboarding.

Serve as a strategic HR advisor to Revenue Cycle Management leaders, translating business plans into talent and organizational strategies. Drive hiring and retention for high-volume front-line roles, analyze turnover and engagement data, and support transformational change and operational excellence across billing and collections teams.

The Clinical Oncology Account Manager manages outpatient oncology business, collaborates with medical staff, grows customer relationships, and develops access strategies in a field-based sales role.

The Regional Communications Manager will develop and execute communication strategies, enhance employee engagement, and support cultural change across the Southwest Region.