Develops, remediates, and publishes academic and professional digital content from Adobe InDesign into accessible HTML and PDF formats. Maintains semantic HTML/CSS, ensures WCAG, PDF/UA, and Section 508 compliance, manages CMS content, and applies SEO, UX, analytics, and social media practices. The role also includes PDF remediation, accessible audio preparation, multimedia formatting, proofreading, stakeholder collaboration, and quality control. U.S. citizenship, on-site work, background investigation, and military installation access are required.

Provide technical and application support to clients, investigate and resolve issues, guide users on functionality and best practices, document interactions in Dynamics CRM, surface recurring problems to product teams, and contribute to support process improvements.