Provide L2 technical support for a B2B SaaS PLM platform: investigate and reproduce issues, analyze logs/databases/APIs, escalate to engineering, document resolutions, improve processes, and maintain SLA-driven customer communication.

Design, build, and deploy production-grade AI systems and APIs (RAG, LLMs, agents). Optimize inference performance, ensure reliability and observability, implement CI/CD, and collaborate cross-functionally to productionize scalable ML solutions.

Generate and nurture leads for a PLM SaaS product using HubSpot, cold calling, and email. Qualify prospects, secure meetings with senior account executives or presales, report results, and refine the lead-nurturing playbook. Collaborate with marketing and sales; target director-level stakeholders. Must have 1+ year SDR/BDR experience and EU work authorization; interviews conducted in English.