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Partners with Account Executives to conduct discovery, deliver demos, scope proofs of concept, design technical solutions, address integrations and objections, and support deal strategy. Provides guidance on APIs, SDKs, security, compliance, scalability, and enterprise integrations. Builds reusable demo assets, enables technical champions, collaborates with Product Marketing and Customer Success, shares customer feedback with Product, and supports production handoffs across the DACH region.

Own presales activities across the DACH region, including discovery, solution design, technical demos, POCs, stakeholder workshops, and integration guidance. Partner with Account Executives, Product Marketing, Product, and Customer Success to support complex SaaS deals, communicate technical and business value, address security and scalability concerns, and shape reusable presales methodologies. Build customer relationships, provide competitive insight, influence product direction, and support executive-level conversations and deployments.

Manage strategic enterprise customer accounts from onboarding through renewal, building trusted relationships, driving adoption, communicating ROI, and identifying retention and expansion opportunities. Lead discovery sessions, quarterly business reviews, customer health monitoring, commercial renewal conversations, and issue resolution. Serve as a subject matter expert on Synthesia’s enterprise applications and collaborate with internal teams to deliver successful customer outcomes.

Own presales activities for France and Southern EMEA, including discovery, demonstrations, proof-of-concepts, pilots, technical solution design, stakeholder workshops, and objection handling. Partner with Account Executives, Product, Product Marketing, and Customer Success to support complex enterprise sales. Provide guidance on APIs, integrations, security, compliance, and scalability while shaping presales playbooks, reusable assets, and product feedback processes.

Partner with Account Executives and Customer Success Managers to support discovery, demonstrations, proof-of-concept scoping, technical solution design, and customer renewals. Advise prospects on platform capabilities, integrations, security, compliance, and scalability. Build reusable demo assets, identify technical risks, develop customer champions, and share feedback with Product and Marketing. This founding role also helps establish Synthesia’s presales playbook, tooling, and best practices.

Develop and deploy interactive avatar video diffusion models for real-time, responsive AI video agents. Responsibilities include conditioning models on audio, motion, and interaction signals; improving lip sync and visual realism; building evaluation frameworks; collaborating on datasets; and translating cutting-edge research into production capabilities. The role requires strong machine learning, computer vision, diffusion model, PyTorch, and Python engineering expertise.

Conduct research on interactive avatar and video diffusion models for real-time conversational AI agents. Develop multimodal models that interpret audio and video, generate natural reactions, and support turn-taking, gaze, and facial or body responses. Adapt diffusion models, build evaluation frameworks, define dataset needs, run experiments, and translate research into production capabilities.

Lead research on interactive avatar models and real-time generative AI video agents. Set research direction, advance multimodal perception and reaction generation, post-train diffusion models, build evaluation frameworks, define datasets, and guide research-to-production efforts. Mentor researchers and influence technical decisions across research, data, and engineering teams.

Supports NAMER deal desk operations by reviewing and structuring commercial deals, validating pricing and CPQ configurations, maintaining Salesforce data integrity, triaging exceptions, and coordinating with Sales, Finance, and Legal. Models ARR and TCV scenarios, monitors revenue recognition risks, manages deal desk cases and SLAs, maintains documentation, communicates approval decisions, and identifies recurring process issues. The role requires strong SaaS commercial understanding, technical systems fluency, accuracy, organization, and effective stakeholder communication.

As a Product Manager, you will lead the strategy for a new product that assesses user readiness through real-time scenarios, driving customer engagement and commercial outcomes.