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Build, maintain, and modernize front-end features and design system for Vena's core platform. Fix complex bugs and performance issues, conduct code reviews, collaborate with cross-functional teams, improve testing and accessibility, mentor teammates, and drive adoption of AI-driven development practices.

Drives adoption, optimization, and technical health of Vena’s platform for complex or high-risk customers. The role develops adoption plans, guides architecture and configuration decisions, monitors customer health and usage, resolves technical issues, supports renewals and expansion, and mitigates churn. It also manages customer health plans, leads enablement and training, advocates for customer needs internally, and collaborates with account managers, consultants, and solution architects.

Conduct high-volume outbound prospecting to SMB, mid-market, and enterprise prospects. Engage executives and managers, identify business needs, qualify opportunities, nurture leads, promote webinars and events, and support Regional Sales Managers in building pipeline through the sales process. Track activity, territory data, and sales progress in Salesforce.com while contributing to market-influencing strategies.

Acquire, onboard, enable, and grow Vena’s SaaS partners. The role targets prospective partners, communicates partnership value, secures agreements, coordinates enablement, aligns partners with sales teams, and delivers partner revenue, growth, quality, and profitability objectives. It also requires maintaining accurate CRM data, reporting on opportunities and trends, and traveling to conferences, partner offices, and events as needed.

Supports Technical Adoption Managers with post-implementation configuration, optimization, testing, troubleshooting, and documentation for customer Vena solutions. Configures data models, templates, reports, workflows, and integrations; validates data feeds and configuration changes; resolves performance and data issues; and develops scalable templates and best practices. The role also contributes to customer adoption, utilization, retention, and value realization KPIs through accurate, efficient execution.

Present and demonstrate Vena’s platform to existing customers and prospective partners, identify business needs, recommend expanded use cases, and support expansion and retention strategies. Collaborate with Customer Success and Marketing on adoption initiatives, onboard and enable partners, deliver product demonstrations, and position Vena against competitive technologies. The role requires strong FP&A and CPM knowledge, advanced Excel skills, executive presentation ability, and occasional customer travel.

Own the product area and roadmap, align product strategy with business goals, prioritize features, define MVPs, and guide iterative launches. Collaborate with developers, architects, designers, researchers, customers, and internal stakeholders. Conduct user research and feedback sessions, develop prototypes, represent user needs, support go-to-market efforts, and use analytics, A/B testing, and AI opportunities to improve product value, acquisition, expansion, and retention.

Presents and demonstrates the Vena platform to prospective customers, translating business requirements into tailored demonstrations and proof-of-concept presentations. Partners with Sales Managers on solution recommendations, sales strategy, proposals, and RFI/RFP responses. Develops demonstration assets, communicates technical information to varied audiences, and positions Vena against competitive products. The role requires strong financial planning knowledge, advanced Excel skills, executive presentation abilities, and occasional customer travel.

Supports the SaaS Technology and Operations team by improving platform observability, scalability, stability, and security. Responsibilities include incident and change management, runbook creation, request triage, troubleshooting, root-cause analysis, infrastructure as code, SLA reporting, monitoring service health, and on-call participation. The role uses AWS, Terraform, Ansible, Jenkins, databases, messaging systems, Python-based DevOps tools, and monitoring platforms including Datadog and CloudWatch.

Architects and builds complex proof-of-concept solutions for prospects using the Vena platform. Leads POC projects from requirements analysis through design, integration, testing, documentation, and delivery. Manages timelines, scope, resource allocation, escalations, and continuous process improvement. Partners with Solutions Consultants and prospects, mentors team members, develops industry and competitive solutions, and supports demos, sales workshops, battlecards, and productized offerings.