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Supports Customer Experience operations within the Revenue Operations team by administering CX technology, analyzing reports and trends, improving workflows and processes, implementing solutions, resolving internal requests, and collaborating cross-functionally to improve team efficiency, forecasting, performance, and customer outcomes.

Coordinates and facilitates RFP, RFI, RFQ, and IT/security questionnaire responses for the global Sales team. Evaluates procurement requests, collaborates with technical and sales stakeholders, develops submission plans, manages deadlines, interprets technical requirements, and reviews deliverables for quality, consistency, and accuracy. Supports compelling proposals that communicate the company’s value proposition and help drive revenue growth.

Define and drive enterprise architecture strategy, standards, and roadmaps. Partner with business and IT to design scalable, secure solutions, govern architecture decisions, rationalize systems, modernize legacy platforms, and build data/integration foundations to enable analytics and AI. Influence stakeholders, evaluate emerging technologies, and lead architecture due diligence for acquisitions.

Build, maintain, and modernize front-end features and design system for Vena's core platform. Fix complex bugs and performance issues, conduct code reviews, collaborate with cross-functional teams, improve testing and accessibility, mentor teammates, and drive adoption of AI-driven development practices.

Architect and modernize Vena’s cloud-native backend platform. Lead design, performance optimization, and complex bug resolution. Mentor engineers, drive major technical initiatives, partner with product/architecture, and adopt AI-driven tooling to improve code quality, performance, and delivery.

Lead a backend Core Engineering team to deliver and modernize Vena's core platform. Provide technical leadership, hands-on engineering, system design, risk mitigation, mentoring, roadmap execution, and champion engineering best practices and AI-driven tooling to improve productivity and codebase health.

Lead and deliver front-end engineering for a cloud-native SaaS product: drive architecture and design system ownership, modernize core front-end infrastructure, mentor engineers, manage technical debt and roadmaps, collaborate with PMs and designers, and contribute hands-on code while promoting AI-driven development practices to improve productivity and quality.

Conduct high-volume outbound prospecting to qualify leads, engage C-level and mid-market contacts, build pipeline for Regional Sales Managers, drive prospects to events, and track sales activity in Salesforce to help close opportunities.

Own and manage a portfolio of Vena customers, build strong client relationships, provide design/architectural guidance, deliver training, perform technical configuration (data modeling, Vena scripts, template design), support strategic roadmaps, and partner with Customer Success to drive adoption and expansion.

Join the STO team to improve observability, scalability, stability, and security of a SaaS platform. Triage incidents, define runbooks, manage services with IaC, monitor SLAs, troubleshoot root causes, collaborate in Agile teams, and participate in an on-call rotation to meet operational SLAs.