Technical Adoption Manager

How You'll Make an Impact

• Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes 
• Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies 
• Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform 
• Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score 
• Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention 
• Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives 
• Identify and address adoption challenges by working cross-functionally to deliver effective solutions 
• Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform 
• Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects 
• Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption 
• Travel as needed to client events and on-site engagements 

We'd Love to See

• 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization 
• Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred 
• Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures 
• Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts 
• Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes 
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities 
• Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail 
• Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams 
• Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements 
• Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms 

About
At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 🌱 Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity. We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it 🚀Why Choose Us:💰 CompensationWe offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.🎓 Personal Growth & LearningLevel up your skills with Vena!  We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!🧘‍♀️ Health & WellnessYour well-being = our priority!  Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.🌍 Global ReachVena is everywhere you are!  With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!🌴 Time OffRecharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.🏡 FlexibilityWe embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.✨ AI-Powered InnovationAt Vena, we don’t just keep up, we're leading the way! 🚀We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.While every hiring decision is made by people, we may use AI to support application review.👉 Check us out:▶️YouTube💼 LinkedIn🔗GlassDoor* Vacancy Disclosure: Unless otherwise stated, all job postings on our careers site are for existing vacancies. Where explicitly stated, certain postings may be for anticipated vacancies that we expect to open in the near future.