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Lead technical pre-sales engagements for an AI-native insurance platform: run discovery, design solutions, deliver tailored demos, translate customer workflows into configurations, support RFPs/security questionnaires, build demo environments and onboarding materials, and collaborate with Product and Engineering to inform roadmap and post-sale handoffs.

Own full sales cycle for large, complex P&C and specialty insurance carriers and MGAs. Build executive relationships, map stakeholders, negotiate and close multi-quarter enterprise deals. Develop account strategies, partner with engineering, product, and customer success for handoffs and expansion, and translate Federato's AI-native platform value to underwriting and executive leadership. Contribute playbooks and best practices to scale strategic account motion.

As a Senior Customer Engineer, you will handle sales engagements, deliver demos, translate workflows into configurations, and partner with teams for technical discovery and solution design.

Build and maintain scalable ETL/data pipelines and internal frameworks to support ML and product teams. Drive architecture, observability, data quality, and engineering best practices across AI/ML workflows and prompt-engineering pipelines.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.