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Supports monthly and quarterly close activities, journal entries, reconciliations, financial reporting, and global close coordination. Improves accounting processes, documentation, controls, metrics, and automation across global entities. Participates in Workday Financials implementation testing, Oracle process evaluation, issue resolution, post-go-live stabilization, and broader finance transformation initiatives.

Leads and builds Infinia’s Release Engineering, DevOps, SecDevOps, and SRE functions. Owns release pipelines, CI/CD automation, infrastructure as code, security tooling, reliability standards, observability, incident response, capacity planning, and scaling. Establishes SLOs, SLIs, error budgets, and operational practices while building globally distributed engineering teams. Partners with product, QA, security, and executive leadership to communicate roadmaps, risks, and technical tradeoffs.

Owns go-to-market execution and new product introduction programs across the product portfolio. Builds launch plans, phase frameworks, milestones, readiness criteria, and governance processes; manages cross-functional risks and dependencies; coordinates Product, Marketing, Sales, Finance, Legal, Support, and Enablement; and leads executive reporting, Steerco meetings, retrospectives, and continuous process improvement.

Develop high-performance C/C++ data path software for distributed storage platforms. Responsibilities include designing caching, metadata, data movement, and storage integration services; optimizing throughput, latency, scalability, and reliability; debugging concurrency and performance issues; and collaborating across engineering, QA, performance, and release teams.

Administer and maintain technical research lab infrastructure, including servers, storage, networking, workstations, operating systems, monitoring, security, backups, and disaster recovery. Provision environments for researchers and engineers, troubleshoot hardware and software, manage access and documentation, coordinate vendor support, track assets and licenses, and support shared lab scheduling and resource allocation.

Build and operate greenfield full-stack internal applications and AI-powered services for business teams. Own frontend, backend, deployment, model integration, application infrastructure, authentication, CI/CD, observability, and security. Partner with stakeholders, analytics engineers, and data engineers to define product priorities and reliable data-driven tools. Develop production AI/LLM features, cloud applications on GCP, and interfaces supporting decision-making and operational workflows.

Direct the Deal Desk function as a strategic Finance partner to Sales. Structure complex multi-product and multi-year transactions, establish commercial approval guardrails, analyze margins and revenue integrity, improve CPQ processes, and facilitate negotiations across Sales, Legal, Finance, Operations, customers, and executives. Build deal models, develop playbooks, evaluate exceptions, and support scalable pricing and approval methodologies.

Provide advanced post-sales technical support for strategic APAC customers using DDN high-performance storage and Lustre parallel file systems. Troubleshoot complex Linux, storage, networking, and infrastructure issues; lead escalations; develop test plans; collaborate with engineering on product improvements; document solutions; train and mentor support engineers; manage customer relationships; and participate in rotating on-call coverage with occasional APAC travel.

Own complex enterprise and hyperscale customer escalations, perform root-cause analysis, lead incident response, and develop mitigation strategies. Serve as an Infinia storage and distributed-systems expert, reproduce issues, improve product resiliency, and create runbooks and RCA documentation. Partner with engineering, product, field, sales, and executives while applying AI-powered diagnostics, observability, automation, and self-healing mechanisms.

Own complex customer escalations for DDN Infinia, diagnosing distributed-systems, storage, and performance issues through resolution, mitigation, and root-cause analysis. Lead incident response, customer communications, cross-functional investigations, and reliability improvements. Develop troubleshooting guidance, runbooks, and automation; mentor engineers and influence architecture. The role requires deep storage, Linux, coding, observability, and performance-debugging expertise, customer engagement, and participation in an on-call rotation.