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The SaaS Support Manager will lead the support team, ensuring exceptional customer service and timely issue resolution. Responsibilities include overseeing operations, improving support efficiency, managing team performance, acting as an escalation point for complex issues, and collaborating with other teams for customer feedback and process improvements.

The Product Manager will lead the development of AI-driven solutions for property management and accounting, enhancing core platform capabilities, optimizing user experiences, and driving automation initiatives. They will collaborate with cross-functional teams and utilize data-driven insights for continuous product improvement.