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Leads a team handling commercial general liability claims across multiple jurisdictions. Responsibilities include workload assignment, technical coaching, claims investigation and evaluation, reserving, litigation management, negotiation, settlements, file audits, compliance monitoring, staff development, process improvement, and strategic initiatives. The role requires extensive insurance coverage knowledge, leadership experience, contractual analysis, negotiation skills, and at least ten years of commercial general liability claims experience.

Creates graphic designs and marketing communications, including brochures, advertisements, presentations, videos, email campaigns, social media assets, trade show materials, and retail point-of-sale collateral. Develops creative concepts, maintains brand standards and digital asset libraries, coordinates with vendors, and manages projects within deadlines and budgets. Requires strong visual design, typography, branding, communication, and presentation skills, along with proficiency in Adobe Creative Cloud and Microsoft Office.

Leads a major claims and operations product domain, managing complex cross-functional initiatives from discovery through delivery and adoption. Develops business requirements, analyzes workflows, drives system enhancements, refines operating models, and implements continuous improvements. Owns change management, stakeholder enablement, training, and rollout planning while presenting to senior leadership and mentoring organizational resources.

Investigates, evaluates, negotiates, and resolves complex litigated commercial property claims. Responsibilities include verifying coverage, assessing damages and liability, managing reserves and litigation timelines, coordinating with counsel and stakeholders, preparing reports, maintaining claim documentation, and mentoring junior adjusters. The role requires extensive property adjusting and litigation experience, strong knowledge of insurance policies and applicable laws, effective communication, proficiency with Xactimate and Microsoft Office, and travel to loss locations.

Supports multi-line underwriting activities, including new business and renewal reviews, quoting, system updates, bind reconciliation, broker-of-record changes, endorsement screening, cancellations, reinstatements, and recommendation handling. Provides agency support by answering status and billing inquiries, manages assigned tasks, contributes to special projects, and maintains service and productivity standards while reviewing Workers’ Compensation business.

Handles litigated and non-litigated commercial general liability claims nationwide. Responsibilities include investigating claims, analyzing insurance coverage and risk transfer, setting reserves, retaining experts and counsel, negotiating resolutions, communicating with business partners, and developing strategies for optimal outcomes. The role requires at least five years of bodily injury claims experience, including three years in commercial general liability, along with adjuster licensing and strong contractual, legal, negotiation, and communication skills.

Represents AmTrust and its insureds in California workers’ compensation matters before the WCAB. Handles litigation from inception through settlement or appeal, including hearings, depositions, mediations, arbitrations, pleadings, motions, discovery, legal research, trial preparation, and appellate work. Advises claims, underwriting, and employers; manages a caseload of up to 95 cases; develops defense strategies; supports ADR matters; and provides training on California workers’ compensation law.

Investigates, evaluates, negotiates, and resolves workers’ compensation insurance claims. Responsibilities include contacting claimants, insureds, witnesses, medical providers, and counsel; setting reserves; reviewing records; coordinating treatment and return-to-work strategies; managing legal panel services; documenting claim files; and maintaining diaries. The role also provides guidance on other claims and delivers responsive service while meeting deadlines and managing multiple priorities.

Reviews premium audits, financial records, payroll documentation, and policy classifications to identify discrepancies and support compliance. Communicates audit findings and requirements to customers, agents, brokers, underwriters, and internal teams through phone, email, and chat. Resolves questions, validates classifications, maintains confidentiality, and provides customer-focused support while learning premium audit methodologies, insurance regulations, and industry rules.

Manages complex commercial general liability claims by evaluating coverage, reserves, risk transfer, investigations, experts, counsel, negotiations, and resolution strategies. Communicates claim exposures internally and externally, oversees litigation-related activities, and may travel periodically for mediations, trials, and related meetings.