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Leads enterprise reengineering and transformation initiatives from opportunity assessment through implementation, adoption, and benefit realization. Owns the reengineering roadmap, coordinates cross-functional teams, develops business cases and ROI/TCO models, manages governance, risks, budgets, vendors, and executive reporting, and drives process redesign and technology-enabled improvements. Establishes change strategies, tracks adoption and measurable outcomes, and transitions sustained ownership to operational leaders.

Leads the QA practice across software delivery, including test strategy, planning, execution, defect triage, release readiness, automation, metrics, and continuous improvement. Coaches QA staff, partners with Product and Engineering, manages test environments and dependencies, communicates quality risks, and ensures releases are supported by objective test evidence. The role also drives increased automation, risk-based testing, early defect detection, and improved QA transparency and accountability.

Designs, develops, coordinates, and facilitates Operations training programs. Assesses organizational learning needs, creates role-based content and learner journeys, conducts onboarding and refresher training, manages learning systems, tracks training metrics, and supports change enablement. Partners with leaders and subject matter experts to improve employee performance, compliance, processes, and engagement across healthcare operations.

Leads complex post-sale health plan implementations from kickoff through launch, stabilization, and operational handoff. Owns project plans, client relationships, cross-functional coordination, risks, decisions, testing, claims workflow validation, issue resolution, readiness, documentation, and executive reporting. The role requires direct payer implementation and healthcare claims experience, strong facilitation and communication skills, and the ability to drive accountability across teams. It also mentors junior staff and improves implementation processes, templates, and standards.

Leads architecture, development, and delivery of scalable healthcare applications using .NET, Azure, Kubernetes, SQL Server, and modern web technologies. Provides technical leadership, mentors engineers, conducts code reviews, manages production issues, optimizes database performance, and guides sprint execution across multiple initiatives.