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Bilingual Customer Service Representatives will serve as the first point of contact for patients and healthcare providers, managing inquiries via phone and email. Responsibilities include responding to calls, handling documents, routing health plan representatives, and maintaining high-quality assurance scores. A strong focus on customer experience and effective communication is essential.

The Business Intelligence Analyst will support reporting and business intelligence efforts across multiple business units. Responsibilities include developing and maintaining dashboards, improving KPIs and metrics, automating processes, and partnering with business leaders to identify growth opportunities.

The IT Operations Director will manage the infrastructure and systems, oversee IT services and Site Reliability Engineering teams, enhance operational processes, and collaborate with developers for high-quality software development in a cloud environment. The role emphasizes automation in patch management and deployment tasks, while maintaining and overseeing various IT tools and security measures.