The Role
Designs, develops, coordinates, and facilitates Operations training programs. Assesses organizational learning needs, creates role-based content and learner journeys, conducts onboarding and refresher training, manages learning systems, tracks training metrics, and supports change enablement. Partners with leaders and subject matter experts to improve employee performance, compliance, processes, and engagement across healthcare operations.
Summary Generated by Built In
The Training Specialist will report to the Senior Manager of Operations Quality & Training will be responsible for the design, development, implementation, coordination, and facilitation of the Operations training and development program. The Training Specialist will work in collaboration with Operations leadership and the executive team to support key business and people objectives. They will work on business-specific strategic imperatives that focus on assessing and diagnosing organizational needs, driving change, and delivering best-in-class training solutions to support the business strategy. The right candidate will be driven by the opportunity to learn, grow and push their professional boundaries.
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
The Training Specialists’ responsibilities include but are not limited to:
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
The Training Specialists’ responsibilities include but are not limited to:
- · Works with the Manager of Operations Training to develop an end-to-end training roadmap and training calendar, as per business needs, in association with department leaders to deliver appropriate and effective training.
· Ensures execution of training policy across a diverse workforce including diverse locations and skill sets. Elevate skill levels by effective coordination and presentation of training and development programs.
· Assesses training needs, defines training requirements, and develops training plan which contains measurement of success to support Operations.
· Design, develop and implement training content using different learning modalities for internal employees and external customers in partnership with internal subject matter experts.
· Creates different learner journeys based on job roles, competency levels and training needs.
· Create content that addresses skill and knowledge gaps, need for improvement, or change in processes.
· Owns, evaluates, and constantly improves the New Hire Orientation. Collaborate with each of the operational areas to create content for Department specific New Hire Orientations.
· Along with business partners, identify individual and team weaknesses and work with subject matter experts to create and deliver refresher training in partnership with Quality and department leaders.
· Conducts training for new hires and refresher training across all levels of the operations areas.
· Track training progress, monitor access, and consistently strive to improve effectiveness of training delivered to ensure incorporation of taught skills and techniques into employees work behavior.
· Develops and implement effective ways to conduct training and make it fun through workshops, training retreats, gamification etc.
· Support the development and implementation of change enablement strategies, processes, and methodologies, including change management and training. Provides guidance and support for all change enablement initiatives and/or corporate projects that contain aspects of change. Optimizes key business processes by providing product, technical and compliance knowledge training.
· Oversees all lesson plans for each application by ensuring quality assurance checks are in place and that training captures both system and workflow process.
· Partner closely with other Application Team leads and ensure training needs are met and executed efficiently.
· Updates management and stakeholders during regular meetings on training program status and updates.
· Stay abreast of the new trends and tools in employee learning and development.
WHAT WILL YOU LEARN IN THE FIRST 6 MONTHS:
- Integra Partner’s business model and its role in providing health care services to our customers
- In-depth understanding of Integra Partner’s business processes and technical systems that support our core operations
- Working knowledge of Eloomi, Integra Partner’s new learning management tool
- Understanding and alignment of the training department’s strategic and tactical goals with organizational and business priorities
WHAT WILL YOU ACCOMPLISH IN THE FIRST 12 MONTHS:
- Develop and implement new hire and refresher training programs for select operational areas
- Implement and maintain Integra’s new learning management software
- Develop best-in-class learning content based on different learner personas
- Implement and track learning metrics to measure the effectiveness of the training program
- Develop key processes to use feedback from training assessments, the quality assurance team and leaders to design individual training plans to help improve employee performance
EDUCATION:
- BS or BA Degree in Business Management, Human Resources, Engineering, Education and Learning, Applied Behavioral Science, Organizational Development, or related field required, or 2 Years of experience in training & development in lieu of degree.
EXPERIENCE:
- 2+ Years of experience in Training & Development, healthcare experience preferred in a training environment.
- Knowledge and practical experience within the healthcare industry, including pre-authorization, utilization reviews, medical claims processing, healthcare operations workflows, and regulatory/compliance requirements.
- Proven experience in designing multiple training events in a corporate setting.
- Extensive knowledge of instructional design theory and learning principles.
- Familiarity with traditional and modern training methods, tools, and techniques.
- Experience training for call center or Operations areas in the health care industry preferred.
- Adequate knowledge of learning management software. Experience using training tools such as Articulate or Captivate and learning management solutions preferred.
- Experience using learning management software such as Eloomi preferred.
- Understanding of career development and employee engagement practices and experience measuring engagement and implementing practices to increase organizational performance.
- Demonstrated enthusiasm about the growth and development of people to reach their full potential through skill building experiences.
- Ability to execute and thrive in a fast paced, changing, matrixed and highly collaborative environment.
- Must be able to manage large scale, complex projects for the company on time, within budget and with agreed upon deliverables.
- Strong facilitation, communication, presentation and training skills.
- Ability to lead and motivate others.
- Ability to interact effectively across all levels of the organization.
- Experience from consultation to development and implementation of initiatives.
- Self-motivated, entrepreneurial attitude with a willingness to do whatever it takes to get things done.
SALARY: 65,000.00/Annually
Skills Required
- Bachelor’s degree in Business Management, Human Resources, Engineering, Education and Learning, Applied Behavioral Science, Organizational Development, or a related field, or two years of training and development experience in lieu of a degree
- At least two years of experience in training and development
- Knowledge and practical experience in healthcare industry operations, including pre-authorization, utilization reviews, medical claims processing, healthcare workflows, and regulatory or compliance requirements
- Experience designing multiple training events in a corporate setting
- Knowledge of instructional design theory and learning principles
- Familiarity with traditional and modern training methods, tools, and techniques
- Experience training call center or Operations teams in healthcare
- Knowledge of learning management software
- Experience with Articulate or Captivate training tools
- Experience with learning management solutions, including Eloomi
- Understanding of career development and employee engagement practices, including measuring engagement and improving organizational performance
- Ability to work effectively in a fast-paced, changing, matrixed, and collaborative environment
- Ability to manage large-scale, complex projects on time, within budget, and according to deliverables
- Strong facilitation, communication, presentation, and training skills
- Ability to lead and motivate others
- Ability to interact effectively across all organizational levels
- Experience consulting on, developing, and implementing initiatives
- Self-motivated, entrepreneurial attitude and willingness to take ownership
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The Company
What We Do
Integra Partners is a leading network management company that connects Orthotics and Prosthetics (O&P) and Durable Medical Equipment (DME) providers with health plans and their patients. The company works with more than 50 health plans and has over 4,000 provider locations in its network. For more information on Integra Partners, visit www.accessintegra.com
