Top Tech Jobs & Startup Jobs

Provide first‑line customer support via phone and email for veterinary diagnostic solutions. Log interactions, resolve enquiries with empathy, identify education opportunities, and feed customer insights into improvement initiatives. Work rotating roster with hybrid schedule and receive product and systems training.

Manage the Zookeepers engineering team (SRE, developers, DevOps, QA) to ensure production stability, security compliance, delivery automation, and AWS infrastructure health. Oversee staffing, performance, budgets, vendor coordination, triage high-priority requests, drive process improvements, report outcomes to senior leadership, and align team efforts with product, security, and infrastructure stakeholders.

Lead ideation, development, and launch of Vello veterinary B2B/B2B2C software. Conduct market/user research, own roadmap and business case, manage backlog, support engineering, coordinate cross-functional teams, and measure product success.

Lead FP&A partner for Pathology & Microbiology, managing budgeting, forecasting, reporting, variance analysis, and financial models. Provide decision support on pricing, capacity, productivity, and investments; produce executive presentations and drive process improvements and controls.

Lead and develop a global technical support team for IDEXX ezyVet, manage escalations and SLAs, partner with Product, Engineering, and Customer Success to improve processes and account health, oversee 24/7 support scheduling, drive cross-functional initiatives, and maintain strong customer relationships and team performance.

As a Customer Relations Representative at IDEXX, you will support veterinary customers through effective communication, resolving inquiries, and building strong relationships. The role involves managing customer interactions, updating records, and contributing to business improvements while receiving comprehensive training in IDEXX products and services.

Lead Technical Customer Support for Northern Europe, managing frontline leaders and consultants to drive customer satisfaction, distributor support, team development, and continuous improvement initiatives in veterinary diagnostics.

Support HR Total Rewards team with compensation and benefits analysis, benchmark survey data collection, salary range updates for EMEA, process improvements, Ask HR content, cross-functional collaboration, and benefits-related projects to improve employee experience.

Lead design, build, and operate IDEXX internal developer platforms (AWS Organizations, GitHub Enterprise, Terraform Cloud, JFrog). Write production Python, drive architecture, mentor engineers, define standards, remove technical debt, and partner with internal teams to balance developer experience with security and compliance.

Lead a cross-functional engineering squad 50/50 between hands-on development and people leadership. Drive architecture, code quality, automated testing, DevSecOps, and AI-assisted development. Mentor engineers, recruit and retain talent, align delivery with product strategy, optimise squad processes, and contribute to platform-wide engineering standards for scalable cloud-native systems.