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Manage and grow assigned logistics accounts by owning customer relationships, ensuring service quality, resolving escalations, documenting SOPs, driving upsell/cross-sell, maintaining CRM data, and collaborating with operations and product teams to deliver value and performance insights.

Supervise day-to-day transcontinental logistics operations: allocate workloads, monitor KPIs, support quotations, maintain customer and provider relationships, audit new accounts, assist invoicing and CRM/customer retention, mentor staff, ensure compliance with operational standards, and support manager and sales as needed.

Coordinate ocean export shipments, ensure accurate data entry and on-time freight movement, track and report files, maintain compliance, communicate with overseas contacts, and escalate issues to management.

Coordinate export shipments and documentation, manage vendor space and rates, ensure billing and data accuracy, maintain compliance with regulations and SOPs, support KPI and financial monitoring, assist with customer retention and team training, and suggest process/system improvements.

Coordinate domestic freight movement across air, ground, and intermodal modes. Consolidate and route shipments, schedule pickups/deliveries, enter and monitor shipment data, manage billing, communicate milestones with customers and service providers, maintain compliance, meet KPIs, and improve operational efficiency.

Manage and strengthen relationships with existing house accounts, ensure customer satisfaction, coordinate cross-functional account visits, identify growth opportunities, maintain account documentation and schedules, manage business reviews, assist collections, and lead local branch service delivery and problem resolution.

Oversee air export operations, managing quotations, team workloads, and compliance. Improve financial and operational performance, while ensuring exceptional customer service.

Oversee accounting operations, prepare financial reports, ensure tax compliance, support audits, and contribute to financial strategy and budgeting.

Lead regional Project Cargo Services business across Mexico/US southern border: develop accounts, support sales, manage overweight/over-dimensional and EPC shipments, plan and execute moves, ensure customs and regulatory compliance, supervise onsite loading/packing, handle tracking, billing, vendor/customer relations, and overseas communications.

Manage daily FTZ transactions and recordkeeping, prepare and review CBP/FTZ forms (e-214, 7512, 216), reconcile inventory, audit FTZ records, coordinate with Customs brokers and CBP, and ensure compliance with FTZ regulations and reporting.