Top Tech Jobs & Startup Jobs

Handle inbound voice, chat, and ticketing inquiries from US employees regarding payroll, benefits, attendance, HR policies, onboarding, offboarding, and access requests. Accurately document cases in HRMS or CRM systems, protect sensitive employee data, follow US compliance standards, and meet quality, AHT, FCR, SLA, CSAT, and productivity targets during US-aligned night shifts.

Monitors and evaluates customer service chat and voice interactions, analyzes transcripts and quality metrics, identifies performance gaps, and provides coaching feedback. Collaborates with training, team leads, and operations managers to improve service quality and meet performance targets. Maintains evaluation records, generates performance reports, participates in calibration sessions, and supports continuous improvement initiatives.

Provides outbound technical support by contacting customers, diagnosing reported issues, guiding them through troubleshooting, documenting interactions, escalating unresolved problems, and following up on resolutions. The role requires strong communication, patience, problem-solving, technical aptitude, CRM and call center technology familiarity, and accurate adherence to company procedures.

Handle domestic and international employee travel arrangements, including flights, hotels, local transportation, itineraries, changes, and cancellations. Manage end-to-end visa processing, documentation, and employee inquiries while coordinating with travel agencies, vendors, and immigration consultants. Maintain accurate travel records and costs, ensure policy and timeline compliance, and manage multiple requests under deadlines.

Execute Windows desktop migrations for assigned users, including planning, cutover, validation, application testing, troubleshooting, and post-migration issue resolution. The role validates Microsoft 365, business, web, and line-of-business applications on Azure-hosted desktops; reproduces defects; coordinates fixes with partner teams; communicates with technical and nontechnical users; documents technical findings; and reports workload status, risks, and blockers.

The job description provides general company and team information but does not specify the Senior Analyst role’s responsibilities, qualifications, or day-to-day activities.

Edit and retouch photographs for an e-commerce fashion website. The role requires advanced Photoshop skills, proficiency in photo retouching, and fluency with Mac and Wacom systems. This position is based in Manila, follows an 11 AM to 8 PM shift, and involves no client interfacing or travel.

Manage daily securities settlements and funding, including trade capture, reconciliations, exception resolution, trade matching, settlement monitoring, and regulatory documentation. The role handles OTC derivatives and P&S transactions, resolves trade breaks and fails, interacts with external clients and broker-dealer counterparts, and supports middle-office and settlements operations. It also requires leading a team, improving processes, maintaining controls, and ensuring accurate, timely completion of settlement activities.

The posting provides general information about eClerx and its focus on technology, data analytics, process management, automation, and client service. Specific responsibilities and qualifications for the Senior Analyst role are not included.

Lead enterprise transformation and intelligent automation initiatives using Lean Six Sigma, process reengineering, process mining, Agentic AI, RPA, and workflow tools. Identify and redesign inefficient processes, build AI and automation proofs of concept, develop transformation roadmaps and business cases, quantify ROI, and guide implementation. Partner with business and executive stakeholders, facilitate workshops, manage change adoption, and track productivity, cost savings, cycle-time reductions, and realized benefits.