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Handle inbound US customer chats to answer inquiries, resolve issues, and promote products. Engage customers to identify needs, upsell and cross-sell, document interactions in the CRM, meet sales targets, and maintain strong product knowledge while working rotational shifts.

eClerx seeks a Process Manager to enhance client success through innovative process management and data analytics solutions. Emphasis on optimizing operations and improving efficiency for various industries.

Responsible for managing and developing APIs as part of the process team, ensuring smooth integration and functionality.

The Process Manager oversees inbound contact center operations, leading teams, ensuring customer satisfaction, and driving efficiency and performance improvements.

Design and implement Adobe Experience Platform (AEP) solutions: Adobe Launch, Web (alloy.js) and Mobile SDKs, XDM schema design, Edge/Datastream configuration, event forwarding, batch failure resolution, Adobe Target integration, and implementation QA. Provide Adobe Analytics understanding to support tracking and integrations with APIs and third-party systems.

Oversee and manage operational processes to ensure efficiency and effectiveness within the organization.

Handle inbound US customer chats to provide information, resolve issues, and drive sales through upselling and cross-selling. Log interactions in CRM, meet sales targets, and maintain product knowledge while working rotational shifts.

Create visually compelling, usable interfaces for web and mobile. Produce wireframes, prototypes, and high-fidelity mockups. Collaborate with UX, product, and engineering teams; ensure brand consistency. Present designs to stakeholders and mentor junior designers while supporting front-end implementation.

Lead call-center and BPO voice-process operations: plan and implement operational strategy, improve systems and quality, manage multiple teams, conduct audits/trainings, handle client reviews, budget and performance reporting, and ensure metrics, security and deliverables are met.

Handle inbound US customer chats to provide product information, resolve inquiries, and proactively upsell/cross-sell. Document interactions in CRM, meet sales targets, and maintain product knowledge while working rotational shifts.