Process Manager

Posted 2 Hours Ago
Be an Early Applicant
Mumbai, Maharashtra, IND
In-Office
Senior level
Analytics
The Role
Design and implement Adobe Experience Platform (AEP) solutions: Adobe Launch, Web (alloy.js) and Mobile SDKs, XDM schema design, Edge/Datastream configuration, event forwarding, batch failure resolution, Adobe Target integration, and implementation QA. Provide Adobe Analytics understanding to support tracking and integrations with APIs and third-party systems.
Summary Generated by Built In

Role Name: AEP Developer (Multi-Solution Architect) 

Years of Experience: 8 Years 

Role Balance: 60–70% Technical Implementation → 30–40% Adobe Analytics Understanding

Primary Skillset:

  • Adobe Launch — expert level (rules, data elements, extensions, publishing)
  • Web SDK (alloy.js) — primary delivery technology, mandatory hands-on
  • Mobile SDK — iOS/Android, App IDs, Lifecycle metrics
  • AEP Schema Design — XDM modeling, extensibility, enterprise data standards
  • Edge Network & Datastream configuration
  • Event Forwarding setup and rule configuration
  • Batch Failure identification, fixes & implementation QA
  • Adobe Analytics — working understanding of eVars, props, report suites & data layer (30–40% depth, not an Analytics power user)
  • Adobe Target integration within AEP/Web SDK context
  • JavaScript & JSON proficiency

Good to Have:

  • Customer Journey Analytics (CJA)
  • Adobe Journey Optimizer (AJO)
  • API & third-party integration experience (CRM, eCommerce, CDP)

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Digital

eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

A Trusted Innovation Partner, Delivering Business Results | eClerx

eClerx is a global leader in productized services, enhancing business outcomes through technology, Artificial Intelligence, and deep domain expertise.


Skills Required

  • 8 years of relevant experience
  • Expert-level Adobe Launch (rules, data elements, extensions, publishing)
  • Hands-on Web SDK (alloy.js) implementation
  • Mobile SDK experience (iOS and Android), App IDs and lifecycle metrics
  • AEP Schema Design including XDM modeling and enterprise data standards
  • Edge Network and Datastream configuration
  • Event forwarding setup and rule configuration
  • Batch failure identification, fixes and implementation QA
  • Working understanding of Adobe Analytics (eVars, props, report suites, data layer)
  • Adobe Target integration within AEP/Web SDK context
  • Proficiency in JavaScript
  • Proficiency in JSON
  • Customer Journey Analytics (CJA)
  • Adobe Journey Optimizer (AJO)
  • API and third-party integration experience (CRM, eCommerce, CDP)

eClerx LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.

  • Healthcare Strength Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
  • Retirement Support Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
  • Leave & Time Off Breadth Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.

eClerx LLC Insights

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The Company
HQ: New York, NY
12,544 Employees
Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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