Top Tech Jobs & Startup Jobs

The Process Manager oversees inbound contact center operations, leading teams, ensuring customer satisfaction, and driving efficiency and performance improvements.

Design and implement Adobe Experience Platform (AEP) solutions: Adobe Launch, Web (alloy.js) and Mobile SDKs, XDM schema design, Edge/Datastream configuration, event forwarding, batch failure resolution, Adobe Target integration, and implementation QA. Provide Adobe Analytics understanding to support tracking and integrations with APIs and third-party systems.

Oversee and manage operational processes to ensure efficiency and effectiveness within the organization.

Handle inbound US customer chats to provide information, resolve issues, and drive sales through upselling and cross-selling. Log interactions in CRM, meet sales targets, and maintain product knowledge while working rotational shifts.

Create visually compelling, usable interfaces for web and mobile. Produce wireframes, prototypes, and high-fidelity mockups. Collaborate with UX, product, and engineering teams; ensure brand consistency. Present designs to stakeholders and mentor junior designers while supporting front-end implementation.

Lead call-center and BPO voice-process operations: plan and implement operational strategy, improve systems and quality, manage multiple teams, conduct audits/trainings, handle client reviews, budget and performance reporting, and ensure metrics, security and deliverables are met.

Handle inbound US customer chats to provide product information, resolve inquiries, and proactively upsell/cross-sell. Document interactions in CRM, meet sales targets, and maintain product knowledge while working rotational shifts.

Develop, test, deploy, and support automation bots and workflows using WorkFusion ODF2. Implement OCR and Intelligent Document Processing solutions, troubleshoot automation issues, and collaborate with stakeholders to meet business requirements.

Manage affiliate marketing strategies, recruit and maintain affiliate partners, monitor performance, optimize campaigns for ROI, and provide accurate reporting.

Design and produce motion graphics, animations, and video edits, optimizing content for various platforms while collaborating with teams to meet project goals and deadlines.