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Individual contributor process management role supporting a finance and accounting outsourcing program for a senior accountant process. The position is based in Manila, works the US shift, requires client interfacing, and involves no travel or deputation. Specific accounting responsibilities, qualifications, technologies, and compensation details are not provided.

Performs cash application and account reconciliations as an individual contributor supporting Transervice Logistics cash operations. The role works the US shift, interfaces with clients, and requires related experience in cash applications and reconciliations. No travel or deputation is involved.

Manages commercial and residential collections portfolios through client outreach, payment negotiations, aging analysis, dispute resolution, credit hold coordination, and reporting. The role monitors DSO, cash collections, and bad debt reserves; collaborates with branch, sales, and operations teams; and ensures compliance with credit-management policies, legal requirements, and audit standards.

Conduct ESG, SA8000, and ISO certification audits; ensure regulatory and company compliance; develop cost metrics and MIS reports; support budgeting, cash-flow monitoring, ROI and profitability analysis; prepare budget-versus-actual reports; present financial and audit insights; document findings, coordinate with auditors and stakeholders, and track corrective-action closure.

Identify and implement digital transformation initiatives across business operations using process optimization, automation, Python, and AI. Lead projects from ideation through implementation and value realization, apply Lean Six Sigma methodologies, and present recommendations and business impact to senior stakeholders. Translate business challenges into scalable automation and generative AI solutions while managing cross-functional stakeholder relationships.

Sources, screens, assesses, and coordinates interviews with candidates for telecom BPO roles. The position partners with hiring managers, maintains candidate records in an ATS, manages candidate relationships, researches recruitment trends, ensures compliance, and improves talent acquisition processes.

Leads end-to-end global service desk delivery across client engagements, owning SLAs, KPIs, P&L, governance, staffing, escalations, and senior stakeholder relationships. Oversees incident and problem management, continuous improvement, automation, ITSM adoption, compliance, audits, and account growth. Manages large multi-layered teams across geographies while improving customer satisfaction, margins, productivity, retention, and service quality.

Develop and maintain Python applications, backend systems, APIs, and automation solutions. Responsibilities include writing reusable code, integrating databases and third-party services, testing and debugging, optimizing performance, supporting security and data protection, and collaborating with technical and business teams.

Leads .NET software development teams while managing technical architecture, project delivery, Agile execution, resources, risks, stakeholders, and budgets. Guides solution design using C#, APIs, microservices, cloud, and DevOps technologies; reviews code and resolves complex technical issues. Mentors developers, coordinates QA and engineering teams, translates business requirements into technical solutions, and ensures scalable, secure, high-quality applications are delivered on time.

Provides outbound technical support by contacting customers with reported issues, diagnosing problems, guiding troubleshooting steps, documenting interactions, escalating unresolved cases, and following up to confirm resolution and customer satisfaction. Requires strong communication, patience, problem-solving, technical aptitude, attention to detail, and the ability to learn new technologies. Technical support or customer service experience is preferred, while CRM and call center technology familiarity is a plus.