The Role
Manages commercial and residential collections portfolios through client outreach, payment negotiations, aging analysis, dispute resolution, credit hold coordination, and reporting. The role monitors DSO, cash collections, and bad debt reserves; collaborates with branch, sales, and operations teams; and ensures compliance with credit-management policies, legal requirements, and audit standards.
Summary Generated by Built In
Program:RentokilBLI Name:Canada Collections Terminix Designation:Analyst and Senior Analyst depending on the experienceNo of Head Count (s):1New Hires/Replacement Hires (HC) by DesignationBillable Billed /Unbilled / BU / OPS BenchBillable SFDC ID for Billed New Opportunity Reasons to hire Unbilled / Bench City / Location:Muntinlupa City, Alabang Standardized skillset: [Refer attached excel]see attached Shift (APJ / EMEA / US / Any combination):US Reporting Manager :Jan Eddel Suarez Educational Background:College GraduateExperience Required:2 years Job Description:Portfolio Management & Collections
Active outreach (phone, email, portals) to commercial and residential clients regarding past-due invoices.
Build and execute structured collection strategies for key, high-value, or high-risk accounts.
Negotiate extended payment terms, settlement offers, or payment plans in accordance with corporate credit guidelines and approval matrixes.
Financial Analysis & Reporting
Perform aging portfolio analyses (30/60/90+ days) to identify trends, risks, and systemic payment bottlenecks.
Monitor key performance metrics including DSO (Days Sales Outstanding), cash collection targets, and bad debt reserves.
Prepare weekly and monthly credit & collections reports for regional finance leadership.
Dispute Resolution & Cross-Functional Collaboration
Partner closely with local Branch Managers, Sales Representatives, and Customer Operations to resolve customer disputes, billing errors, or service-related holds swiftly.
Coordinate credit hold releases, service suspensions, or account terminations for non-paying customers following internal policies.
Process Optimization & Governance
Ensure strict adherence to Rentokil Initial’s global credit management guidelines, local legal regulations, and audit compliance requirements.Client Approval mail:see attachment Comments1 Bench Resource to cover for shrinkage in Ambius Team Preferred Start date: (induction date)17-Aug-26Collaborators:Richelle Pascual, Atilano Sabulao, Waseem Khan Workplace: WFM, WIO, HybridWIO
Active outreach (phone, email, portals) to commercial and residential clients regarding past-due invoices.
Build and execute structured collection strategies for key, high-value, or high-risk accounts.
Negotiate extended payment terms, settlement offers, or payment plans in accordance with corporate credit guidelines and approval matrixes.
Financial Analysis & Reporting
Perform aging portfolio analyses (30/60/90+ days) to identify trends, risks, and systemic payment bottlenecks.
Monitor key performance metrics including DSO (Days Sales Outstanding), cash collection targets, and bad debt reserves.
Prepare weekly and monthly credit & collections reports for regional finance leadership.
Dispute Resolution & Cross-Functional Collaboration
Partner closely with local Branch Managers, Sales Representatives, and Customer Operations to resolve customer disputes, billing errors, or service-related holds swiftly.
Coordinate credit hold releases, service suspensions, or account terminations for non-paying customers following internal policies.
Process Optimization & Governance
Ensure strict adherence to Rentokil Initial’s global credit management guidelines, local legal regulations, and audit compliance requirements.Client Approval mail:see attachment Comments1 Bench Resource to cover for shrinkage in Ambius Team Preferred Start date: (induction date)17-Aug-26Collaborators:Richelle Pascual, Atilano Sabulao, Waseem Khan Workplace: WFM, WIO, HybridWIO
Skills Required
- College graduate
- At least 2 years of experience
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
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The Company
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
