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Make outbound calls to customers with reported technical issues, diagnose problems, provide troubleshooting guidance, document interactions, escalate unresolved cases, and follow up to confirm resolution and customer satisfaction. The role requires strong communication, patience, problem-solving ability, technical aptitude, and familiarity with CRM and call center tools.

Handles inbound and outbound calls from international customers, reviews service notes, checks account status, troubleshoots service and technical issues, resolves customer problems, updates internal and client systems, and meets quality and SLA expectations. The role requires strong communication, process comprehension, documentation, reliability, and flexibility for 24x7 night shifts.

Analyst role supporting the RevenueWell program from Manila on a US shift. The provided posting does not include specific responsibilities, qualifications, technologies, salary, travel requirements, or clearance details. The position is a new hire and is designated as billed, with a work-from-home arrangement.

Handle outbound calls with customers reporting technical issues, diagnose root causes, provide troubleshooting guidance, document interactions, escalate unresolved problems, and follow up to confirm resolution and customer satisfaction. The role requires strong communication, patience, problem-solving ability, technical aptitude, and familiarity with CRM and call center tools.

Manages commercial credit control and accounts receivable activities to maximize cash inflow, reduce Days Sales Outstanding, prevent bad debt, and maintain healthy cash flow. Evaluates customer creditworthiness, oversees credit granting, drives proactive collections, manages aging ledgers, and resolves payment disputes and customer queries across customers, sales, and billing teams.

Supports Rentokil’s Commercial Collections program by managing collection volumes and newly migrated accounts in ICMS. This bench role helps ensure adequate resources for account management and collections operations. The position is based in Muntinlupa City, follows a US shift, and uses an on-site WIO workplace arrangement.

Conduct quality audits of call, chat, and email interactions; evaluate policy, compliance, privacy, and service adherence; identify errors, trends, service gaps, and training needs; provide actionable feedback; and recommend process improvements, coaching materials, and best practices to improve efficiency, customer satisfaction, and interaction quality.

Manages and supports cloud-hosted and locally hosted databases, primarily SQL Server. Responsibilities include database design, security, backup and recovery, environment setup, high availability, disaster recovery, performance tuning, troubleshooting, system analysis, documentation, and 24x7 support. The role creates linked servers, develops proofs of concept, handles priority ServiceNow tickets, maintains database integrity, and leads or mentors junior database administrators while coordinating with IT teams and stakeholders.

Supports real-time workforce management in a 16×7 customer operations environment. Responsibilities include coordinating on-floor staffing, monitoring schedule adherence and service levels, managing agent breaks and resource availability, tracking workforce KPIs, updating internal and client systems, communicating with operations leaders, and identifying operational issues for closed-loop resolution.

Handle inbound US customer calls to provide service and upsell products. Listen, resolve inquiries, present product/pricing information, document interactions in CRM, overcome objections to close sales, and meet individual sales targets while working rotational shifts.