Process Manager

Posted One Month Ago
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Mumbai, Maharashtra, IND
In-Office
Entry level
Analytics
The Role
Manages and supports cloud-hosted and locally hosted databases, primarily SQL Server. Responsibilities include database design, security, backup and recovery, environment setup, high availability, disaster recovery, performance tuning, troubleshooting, system analysis, documentation, and 24x7 support. The role creates linked servers, develops proofs of concept, handles priority ServiceNow tickets, maintains database integrity, and leads or mentors junior database administrators while coordinating with IT teams and stakeholders.
Summary Generated by Built In
  • Advanced skills and experience in database design, development, security, backup, recovery, performance tuning, and troubleshooting
  • Leads and mentors junior DBAs, coordinates with other IT teams and communicates with stakeholders and clients.
  • Maintain database integrity for cloud & locally hosted databases
  • Setup Test, Dev, Staging, and Production Environments. (Installing SQL Server)
  • Solve complex problems and develop a proof of concepts to validate ideas and technologies
  • Perform in-depth system analysis, and recognize problems, opportunities, or underlying patterns and relationships.
  • Create Linked Servers to SQL Servers and other databases such as Oracle, Access, Informix, etc. (Security and General Administration)
  • Design database Backup and Restoration Strategy. (Database Backups and SQL Server Agent)
  • Work as part of a team and provide 24x7 support
  • Set up high availability as part of Disaster Recovery Strategy for the Databases. (Failover Clustering, Database Mirroring, Log Shipping and Replication, Always on)
  • Monitoring and Performance Tuning; Physical Server Level, Database level (Database settings and options), and query tuning. (Creating and maintaining those Indexes, not performing database shrinking, memory settings, monitoring CPU usage and Disk I/O activity, etc)
  • Documenting major changes to the SQL Servers. (General)
  • Handling ticking tools like service now as on priority tickets
  • Postgre SQL – Basic Knowledge


Skills Required

  • Advanced experience with database design, development, security, backup, recovery, performance tuning, and troubleshooting
  • Experience maintaining cloud-hosted and locally hosted database integrity
  • Experience installing SQL Server and setting up test, development, staging, and production environments
  • Experience creating linked servers to SQL Server, Oracle, Microsoft Access, Informix, and other databases
  • Experience designing database backup and restoration strategies using SQL Server Agent
  • Experience implementing database high availability and disaster recovery, including failover clustering, database mirroring, log shipping, replication, and Always On
  • Experience with physical server, database, and query performance monitoring and tuning
  • Experience leading or mentoring junior database administrators
  • Experience performing system analysis, solving complex problems, and developing proofs of concept
  • Ability to provide 24x7 database support
  • Basic knowledge of PostgreSQL
  • Experience using ServiceNow or similar ticketing tools

eClerx LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.

  • Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
  • Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
  • Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.

eClerx LLC Insights

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The Company
HQ: Mumbai, Maharashtra
12,544 Employees
Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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