Provides first-level technical support through phone, email, chat, and remote tools. Diagnoses hardware, software, operating system, network, printer, and peripheral issues; configures equipment; installs software; manages passwords and user access; documents tickets; escalates complex problems; follows up with users; supports asset management and IT infrastructure projects.

Leads complex electromechanical engineering projects throughout planning, execution, tracking, and closeout. Manages schedules, budgets, risks, requirements, design reviews, validation, change control, commercialization readiness, governance, and stakeholder communications. Coaches project teams, supports portfolio and resource planning, improves PMO processes, and aligns cross-functional priorities in evolving environments. Requires technical literacy, strong communication, business acumen, and experience leading engineering or product development projects.