IT Support Intern | Fargo, ND
Job Information:
Job Title: IT Support Intern
Department: IT Infrastructure
Location: Fargo, ND
Supervisor: IT Director
Employment Status: Temporary
Turn your technical passion into practical skills. We are seeking an IT Support Intern to provide prompt, professional technical assistance via phone, email, chat, or remote-control tools. You’ll diagnose and resolve basic hardware, software, and network problems to minimize employee or client downtime.
Responsibilities:
- First-Contact Support: Answer incoming calls, emails, and live chats; act as the first line of defense for user issues.
- Issue Diagnosis & Troubleshooting: Resolve standard problems with operating systems (Windows, MacOS, Linux), office productivity suites (Microsoft 365, Google Workspace), and local printers or peripherals.
- Hardware Configuration & Software Installation: Configure, assemble, and deploy desktop and laptop hardware, while installing and setting up operation systems and authorized business software applications.
- Account & Access Management: Handle password resets, multi-factor authentication (MFA) setups, and basic user provisioning in directories like Active Directory.
- Ticket Logging & Documentation: Record all incidents, steps taken, and resolutions accurately inside a ticketing system.
- Escalation: Transfer unresolved or complex issues to Level 2/Level 3 technical teams with clear notes.
- Follow-Up: Contact users after a fix to confirm the problem is truly resolved and document solutions in the internal knowledge base.
- Assist in asset management and pre-prepping equipment for business use.
- Assist in IT Infrastructure ongoing projects.
- Other tasks and responsibilities as assigned.
Pay Rate:
$20.00/hr.
Qualifications:
- High school diploma or equivalent required
- Currently enrolled in, or recently graduated from, a Bachelor’s degree program in Information Technology (IT) / Information Systems, Computer Science, or a related field.
- Previous internship experience, relevant coursework, or active involvement in campus organizations is a plus.
- Basic proficiency in Windows, macOS, or Linux environments.
- Knowledge of PC components, basic setup/deployment, peripheral installation, and printer configuration.
- Comfort using Microsoft 365, Google Workspace, or standard ticket management systems.
- Strong written and verbal communication skills.
- Solid time management skills with ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
- Ability to sit or stand for extended periods
- Repetitive hand and wrist movements.
- Ability to lift, move, and transport IT equipment (such as desktop computers, monitors, printers, peripherals) weighing up to 25 pounds.
Benefits:
Applied Engineering is a 100% employee-owned engineering and technology consulting company dedicated to providing exceptional talent and technology. We have won numerous awards, including Best Place to Work and Top Place to Intern.
Our unique company culture blends top talent, total technology, and absolute adaptability. We offer a career trajectory few others can match, with opportunities to take on roles and projects aligned with your skills and interests.
In addition, we offer a comprehensive compensation and benefits package including:
- Competitive salary
- 401K retirement plan
- Paid time off
- Flexible work schedule
Please consider joining Applied's team of talented employees in Fargo, ND.
Applicants must be legally authorized to work in the United States. We regret that we do not offer sponsorship.
Applied Engineering is committed to a diverse workforce and is an Equal Opportunity Employer.
Skills Required
- High school diploma or equivalent
- Currently enrolled in or recently graduated from a bachelor's degree program in Marketing, Communications, Business, Graphic Design, or a related field
- Basic proficiency in Windows, macOS, or Linux environments
- Knowledge of PC components, hardware setup and deployment, peripheral installation, and printer configuration
- Comfort using Microsoft 365, Google Workspace, or standard ticket management systems
- Strong written and verbal communication skills
- Solid time management skills, including prioritization and managing multiple tasks
- Previous internship experience, relevant coursework, or active involvement in campus organizations
What We Do
Applied Engineering is a 100% employee-owned engineering and technology company that was founded in Fargo, ND in 1986. We provide engineering and manufacturing consulting services, IT and custom programming services, and large format digital printing services. Applied combines talent and technology to offer custom solutions to fit our customer’s unique challenges. Since 1986, we have grown to over 130 employees. Our growth over the past 35 years has allowed us to open offices in more locations to better serve our customers. We are headquartered in Bismarck, ND, with additional offices in Fargo, ND; Brooklyn Park, MN; Sioux Falls, SD; and various remote locations. Over the years, we’ve been honored to receive various awards for our workplace culture, including; Best Place to Work award, and Top Place to Intern award from the ND Young Professionals Network, and have been selected as one of the Top 25 Best Large Companies to work for in the region by Prairie Business Magazine. If you'd like to learn more about our services and products or if you're interested in joining our team of employee-owners, we encourage you to join our LinkedIn network, become an Applied Facebook follower, or visit our website.
