Own Salesforce administration, data integrity, access controls, integrations, reconciliation checks, deduplication, imports, and troubleshooting across a large nonprofit org. Administer NPSP and donation data, support SOC 2 evidence, manage releases, resolve ticketed requests, train staff, and document configurations. Diagnose integration failures using logs and improve data quality, security, and self-service capabilities. The role also supports responsible daily use of AI tools such as Claude.

Provides administrative and operational support for the Development team by processing gifts and pledges, maintaining donor data in Salesforce, producing fundraising reports, supporting acknowledgments and reconciliations, coordinating department communications and meetings, conducting donor research, and administering fundraising events and campaigns. The role emphasizes data accuracy, CRM integrity, customer service, financial documentation, and cross-team support.