Salesforce is iMentor's system of record for mentor recruitment and screening and for fundraising. It is a large, mature org with substantial custom configuration, fed continuously by several connected systems.
You'll be working alongside Recruitment, Screening, Program, and Development colleagues who are in direct contact with mentors and students every day — the data you steward is what makes that work possible. It's a good fit for someone who gets real satisfaction from finding the one broken field before anyone else notices, who'd rather build a system that catches problems automatically than rely on repeated manual fixes, and who likes being the first to know something's wrong, not the last to hear about it.
This role owns that data. Not just the configuration, the data itself: whether it is correct, whether it is protected, and whether the systems feeding it are working. When a record arrives incomplete, when Salesforce drifts out of step with the Platform, or when a field silently truncates and a mentor application disappears, you are the person who finds out first and traces it back to the source.
You will report to the Director of IT and work with Recruitment, Screening, Program, and Development. You will also be a first point of contact for colleagues who need help getting something out of Salesforce, and your job there is to make them more capable rather than to become their queue.
We have rolled out Claude across the organization. It is daily practice here, not an experiment, and this role is expected to use it: drafting flows, analyzing logs, writing documentation, first-pass triage. The judgment about what is right stays with you.The data is correct
- Maintain data integrity across a large org with extensive custom configuration
- Build and maintain reconciliation checks between Salesforce and its source systems, so that drift surfaces automatically rather than being discovered by a colleague
- Deduplicate contact and household records; manage imports and extracts
- Recognize and prevent silent data loss, the class of failure where a source field exceeds a Salesforce limit and a record is rejected with no error reaching anyone
- Own the data-quality standard for what “correct” means, and be able to evidence it
The data is protected
- Administer users, profiles, roles, permission sets, sharing rules, and field-level security on a least-privilege basis
- Run periodic access reviews so that permissions are actively maintained rather than accumulated
- Handle mentor, student, and donor records in line with FERPA, donor obligations, and iMentor data protection policy
- Follow iMentor's policies on credential handling, software installation, and third-party access to iMentor systems, and raise concerns early
- Support the organization's SOC 2 work with evidence from your area
- This is data stewardship within the systems you administer. It is not an information security role; you will have security colleagues.
The integrations work
- Own the integrations that feed Salesforce: FormAssembly (mentor applications), our in-house Platform, Campaign Monitor, Eventbrite, DocuSign, Calendly, DemandTools, and our donation tools
- Diagnose failed and partial records end to end, using connector and integration logs alongside Salesforce, and trace root cause back to the source system rather than patching the symptom at our end
- Configure and maintain field mappings, record-matching criteria, and upsert keys
- Be consulted on changes to any system that writes into Salesforce, so that schema and process changes upstream do not arrive as surprises
Teams are Unblocked
- Triage and resolve requests through our ticket queue, keeping non-technical colleagues clearly informed in writing
- Train and enable staff through materials, demos, and sessions, so that routine requests become self-service over time
- Document configuration, workflows, and the reasoning behind decisions, so that knowledge does not sit with one person
- Administer NPSP, including households, affiliations, relationships, recurring donations, and rollup behavior, and support Development on donation data and campaign structure
- Manage the three annual Salesforce releases: review release notes, test in a sandbox (scheduled outside business hours where needed), and communicate what is changing
- First 90 Days
- Build a working map of every system that writes into Salesforce, what it writes, and how failures currently surface
- Stand up reconciliation checks between Salesforce and at least two source systems, so divergence is detected automatically
- Complete a full access review and bring permissions to least privilege
- Clear the inherited backlog in the support queue and establish what routine looks like
- Qualifications
- At least 3 years of Salesforce administration experience in an organization with 100+ users
- Demonstrated experience troubleshooting integrations between Salesforce and third-party systems, including reading logs to establish root cause
- Experience with data import, export, and deduplication at scale
- Experience administering users, profiles, permission sets, and sharing rules
- Experience supporting users through a ticketing system
- Able to explain a technical constraint and its trade-offs to a non-technical colleague in writing
- Comfortable using AI tools in daily technical work, and disciplined about verifying their output before it reaches production. We care more about your judgment on when an answer is wrong than about which tools you have used
- Bachelor's degree, or equivalent practical experience
- Strongly Preferred
- Nonprofit Success Pack (NPSP) experience
- Salesforce Administrator Certification
- API integration experience and comfort with Postman, curl, and JSON
- Apex, SOQL, and Flow
- Experience administering FormAssembly, Campaign Monitor, Eventbrite, or DocuSign
- Experience working under a compliance framework such as SOC 2, FERPA, or similar
Compensation and Benefits
- Salary $80,000 – $90,000 commensurate with experience
- Up to 100% employer funded comprehensive medical and dental coverage
- 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
- 401K match up to 4%
- Hybrid Home/Office/School working arrangement
- Pre-tax commuter benefits
- Dependent care and health care flexible spending plans
- Flexible personnel wellness budget for reimbursements or marketplace purchases
- Every staff member is eligible for organization-sponsored professional development annually
- 1 hour of wellness time off per week for wellness activities of your choosing
- 9 weeks of paid parental leave
Skills Required
- At least 3 years of Salesforce administration experience in an organization with 100 or more users
- Demonstrated experience troubleshooting integrations between Salesforce and third-party systems, including reading logs to establish root cause
- Experience with data import, export, and deduplication at scale
- Experience administering users, profiles, permission sets, and sharing rules
- Experience supporting users through a ticketing system
- Ability to explain technical constraints and trade-offs to non-technical colleagues in writing
- Comfort using AI tools in daily technical work and verifying their output before production use
- Bachelor's degree or equivalent practical experience
- Nonprofit Success Pack (NPSP) experience
- Salesforce Administrator Certification
- API integration experience and familiarity with Postman, curl, and JSON
- Experience with Apex, SOQL, and Salesforce Flow
- Experience administering FormAssembly, Campaign Monitor, Eventbrite, or DocuSign
- Experience working under a compliance framework such as SOC 2, FERPA, or similar
What We Do
iMentor builds mentoring relationships that empower students to graduate high school, succeed in college, and achieve their ambitions. Since 1999, iMentor has connected more than 30,000 students with mentors. In the next 5 years, iMentor will scale to serve even more mentor-mentee pairs. In New York City, Chicago, and the San Francisco Bay area, iMentor partners with public schools to ensure every student in the schools receives a mentor. Across the country, iMentor provides nonprofit partners the tools to run their own high-impact programs in the iMentor model. This includes a technology platform, a research-based curriculum, and program analysis tools. iMentor has been recognized through funding by the Bill & Melinda Gates Foundation, the Lumina Foundation, the Michael & Susan Dell Foundation, and the Robin Hood Foundation, and is a subgrantee of the federal Social Innovation Fund. iMentor is one of the most innovative and quickly growing organizations of its kind in the country. As a team, we are mission-focused, results-oriented, passionate, and fun. And we’re proud to have been named one of the Best Nonprofits to Work For by Opportunity Knocks and The Nonprofit Times.
