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Prepare technical RFP/RFI responses, draft implementation guides and technical marketing content, enable partners/resellers, and feed platform architecture and non-functional requirements back to R&D. Support BOMs, high-level diagrams, versioning, licensing, and preliminary infrastructure analysis to align solutions with customer environments.

Support pre-sales, proposal responses, and partner enablement by producing technical RFP/RFI content, architecture diagrams, BOMs, and implementation guides. Maintain technical product marketing collateral, track platform technology stacks and versioning, and provide R&D with structured field feedback. Define and validate non-functional requirements to inform product design and deployment.

Provide first-line functional support for HR/payroll ERP deployments (FreeBalance), analyze customer requirements, tailor software solutions, develop/modify forms and reports, deliver training, support proposals, and feedback product teams. Serve as primary client contact during deployment and post-implementation to ensure effective public sector payroll and financial management.

Manage end-to-end global payroll across multiple countries, ensuring accurate, compliant, and timely processing. Partner with HR and Finance on onboarding/offboarding, payroll accounting, reconciliations, and audits. Oversee payroll systems, integrations, automation, reporting, and process improvements while leading and mentoring payroll team members and external vendors.

Lead full life-cycle design, development, testing, deployment and documentation of scalable web-based solutions. Define architecture, incorporate emerging standards, ensure integration across applications and data, and support product direction.

As a Technical Services Consultant, you will provide ERP implementation support, integrate systems, optimize reporting tools, and deliver technical training for PFM initiatives.

As a Technical Services Consultant, you'll provide technical implementation support for PFM reforms, collaborate on GRP solutions, and ensure knowledge transfer and best practices during ERP integration projects.

Lead strategy and execution of technical services across Latin America and the Caribbean, manage dispersed technical and operations teams, design data migration and deployment tools, collaborate with R&D and project managers, oversee operations and disaster recovery implementations, and ensure quality and timely customer deliveries.

Lead strategy and execution of technical services across EMEA for FreeBalance implementations. Design data migration, installation and deployment models, collaborate with R&D and consultants, manage operations and maintenance teams, oversee training curriculum, ensure quality and rollout planning, and travel extensively to support customer deliveries.

Lead strategy and execution of technical services across EMEA for implementations of the FreeBalance Accountability Suite. Build data migration strategies, deployment tools, training curricula, and scalable DR/data center models. Manage dispersed technical and operations teams, collaborate with R&D and project managers, oversee operations and maintenance, and ensure quality, consistency, and timely customer deliveries. Extensive international travel required.