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Advocate for retail customers by resolving service issues, monitoring orders, preparing customer reports/QBRs, coordinating with operations and sales, and training peers to improve customer support.

Oversee wave planning and outbound order distribution, coordinate picking/QC/shipping/inventory, monitor workflow and labor allocation, troubleshoot systems, input order data into Synapse, generate shift reports, and support cross-functional outbound tasks to meet sail dates and shipping schedules.

Full-cycle recruiter sourcing, screening, testing, interviewing, and referring applicants for general labor, clerical, technical, and administrative roles; drafts ads, manages ATS and social media recruitment, coordinates background checks/drug tests, extends contingent offers, and partners with hiring managers to meet staffing needs.

Oversee wave planning and outbound order distribution to meet sail dates and shipping schedules. Assign and monitor picker work, verify QC, track pending orders, adjust labor allocation, and coordinate with Shipping, Inventory, and IT. Input order data into Synapse, generate shift reports, troubleshoot system issues, and prepare next-shift workflow. Support cross-functional outbound tasks and ensure timely damage reporting and operational efficiency in a fast-paced warehouse environment.

Create and run KPI-based performance routines, build and standardize dashboards and scorecards, facilitate recurring operational reviews, support root-cause analysis and escalations, and drive cross-functional accountability and timely, trusted reporting.

Supervise and lead co-pack/VAS warehouse operations across shifts, manage timekeeping and temp rosters, perform inventory checks, enforce safety and cleanliness, and support basic inventory control and computer-based tasks.

Lead and supervise co-pack/VAS warehouse operations across shifts, manage timekeeping and inventory checks, enforce safety and cleanliness, perform basic inventory control, and support staffing and team performance. Requires operating in a warehouse environment and occasional heavy lifting.