Pay: $60,000 - $65,000 annually + MyShare Equity Program
Job Purpose: The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions, problems, issue resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with The Retail Customer Service Supervisor, customers, operations and sales representatives to ensure the highest standard of service. The position will report to the Retail Customer Service Supervisor. Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points.
Additional Responsibilities:
- Track, follow-up, and resolve the customers outstanding issues in a timely manner.
- Prepare documentation and reports for the customer base such as customer QBR’s
- Assist directly with departments to ensure customers’ requests are being answered.
- Assist in training peers on improving customer interactions and customer support services.
Other duties may be assigned as needed.
Qualifications:
- 2-year experience in customer service field preferred but will train.
- Excellent phone etiquette
- Excellent verbal communication skills
- Punctual
- Able to work with minimum supervision
- Should be customer service driven
- Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)
- Able to multi-task
- Professional appearance
Education and/or Experience Required:
- High School education required.
- College or some college preferred.
Benefits:
401(k) matching
Medical/Dental/Vision insurance
Employee discount
Flexible spending account
Health savings account
Paid time off
Sick Days
Long-term Disability Insurance
Short-term Disability Insurance
Accidental Insurance
Critical Illness Insurance
MyShare program
Skills Required
- High School diploma or equivalent
- 2 years customer service experience
- Excellent phone etiquette
- Excellent verbal communication skills
- Punctual
- Able to work with minimum supervision
- Customer service driven / customer-focused
- Working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
- Able to multi-task
- Professional appearance
- Some college (preferred)
What We Do
RJW Logistics Group is a leading retail logistics and consolidation provider that out-performs the market by bringing your product to the retail shelf on-time, in-full, and at a lower overall cost. We serve over 100 national retailers, delivering our customers’ products 98%+ OTIF on average, and offering compliance solutions that ensure you don’t experience fines and fees. Our full suite of in-house customer solutions and proprietary technologies streamline the supply chain process and simplify your retail efforts, including value-added services, asset-based transportation and warehousing, 99%+ inventory accuracy, automated dispute resolution, online traceability, trade show services, and more.
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