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Serve as internal point of contact to log and resolve operational issues, perform root cause analysis, track KPIs, coordinate cross-functional teams, improve SOPs, support account management as an internal SME, manage priority requests, and perform administrative and data-entry tasks to drive continuous improvement and customer satisfaction.

Drive warehouse process standardization and SOP compliance by gathering requirements onsite, documenting processes, monitoring KPIs, investigating exceptions, supporting SWAT and WMS teams, converting business into functional requirements, assisting IT discovery and UAT, training, and performing basic data analysis to implement sustainable improvements.

Provide HR administrative support across benefits, payroll, recruiting, onboarding, employee records, and temporary staffing. Conduct background checks, coordinate orientations, resolve benefits/payroll issues, compile personnel reports, track attendance and recommend discipline, and act as backup to the HR Director.

Manage wave planning and outbound order distribution, coordinate pick/QC/shipping/inventory teams, monitor workflow and sail-date adherence, input order data into Synapse, generate shift reports, troubleshoot system issues, and support outbound operations.

Process full-cycle payroll using ADP WFN, maintain payroll records, resolve payroll issues, and provide backup to the Director of Total Rewards. Assist with garnishments, terminations, tax codes, audits, ADP security levels and Performance & Review/other ADP modules; support multi-state payroll compliance.

Provide administrative support for Cross Dock Operations: check in drivers, print and ensure proper shipping paperwork and signatures, coordinate dock doors, close loads in system, enter orders, scan/index documents, coordinate with Customer Service on special paperwork, update reports, recommend process improvements, and perform other clerical tasks as assigned.

Maintain and troubleshoot integrations (EDI, APIs, file transfers), validate data, collaborate with developers and partners, document mappings and SOPs, support deployments, and drive process improvements to ensure reliable system-to-system data exchange.

Plan and coordinate unloading and loading at a cross-dock, manage shipping paperwork, enter and scan orders, close loads in system, coordinate with drivers and customer service, update reports, and provide shipping support in a warehouse environment.

Lead warehouse dock operations including receiving, unloading, staging, picking, packaging, and shipping. Supervise material handlers, ensure safe forklift and lift operation, use WMS/RF scanners, maintain housekeeping, verify orders, support cross-docking, and follow QMS and Lean warehousing practices.

Lead HR functions including recruiting, onboarding, payroll and benefits administration, employee records, OSHA logs, temporary staffing coordination, investigations, attendance tracking, and support for safety, workers' compensation, and FMLA. Serve as backup to other HR managers and participate in HR projects.