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Manage multiple client implementation projects from sales handoff through launch. Serve as project manager, technical consultant, and application configuration expert while coordinating cross-functional teams. Build schedules, communication plans, test plans, and RAID logs; mitigate risks; train client administrators; communicate ROI to executives; and optimize internal delivery processes.

Serve as the primary technical resource for strategic banking customers, partnering with Customer Success Managers and Solutions Architects. Drive platform adoption, troubleshoot complex issues, maintain integrations and security configurations, optimize routing and configurations, analyze performance metrics, and identify technical expansion opportunities. The role manages a focused portfolio of 4–7 accounts and supports customer IT teams and executive stakeholders.

Serve as the primary technical resource for 4–7 strategic clients, partnering with Customer Success Managers and Solutions Architects. Drive platform adoption, build relationships with customer IT teams, troubleshoot complex issues, maintain integrations and security configurations, implement risk monitoring, optimize routing and configurations, analyze performance metrics, and identify technical expansion opportunities. Translate technical concepts for executive audiences while contributing customer feedback to product improvements.

Solutions Architects at Glia collaborate with clients to implement solutions that enhance customer engagement and operational efficiency, developing documentation, leading deployments, and mentoring teams.

Drive customer adoption, implementation, training, and optimization of Glia’s AI products. Advise clients on generative AI, prompt engineering, conversational interactions, and responsible AI practices. Analyze performance metrics, recommend improvements, provide pre-sales consulting, coordinate implementation projects, and communicate client feedback to product and engineering teams.

Owns the full lifecycle of Glia’s ecosystem partnerships, including partner onboarding, commercial agreements, joint go-to-market planning, cross-functional launches, sales enablement, pipeline tracking, and resold-product deal support. The role manages partner relationships, coordinates with Legal, Product, Marketing, and Sales, supports commercial negotiations, and drives partner-led growth. Remote within the US with up to 30% travel.

Support the Client Engineer team by resolving customer technical inquiries, shadowing integration setups, documenting issues in JIRA, troubleshooting bugs, and collaborating with Engineering, Product, and Customer Success to deliver solutions.

Own and grow revenue within enterprise banking accounts by managing complex sales cycles, demonstrating ROI of Glia's Banking AI, negotiating large contracts, and collaborating with BDRs and sales leadership to drive digital transformation adoption.

The Business Development Representative at Glia will engage potential clients via various channels, build sales pipeline, and support Account Executives. Responsibilities include using lead-generation tools and following best practices for outreach and relationship building to meet monthly goals.

Build SRE and observability tooling and automation to enable engineering teams: dashboards, alerts, monitors-as-code, SLO/SLI tooling, incident response automation, and production/operational readiness templates and standards.