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The Client Success Manager will be the key point of contact for clients, focusing on relationship-building, strategic advice, and ensuring client satisfaction. Responsibilities include advocating during implementations, monitoring client health metrics, leading training sessions, and collaborating with internal teams to enhance client experiences and drive platform adoption.

The Technical Team Lead will oversee escalated support cases, manage team training and growth, conduct quality assurance, and collaborate with various departments to enhance support processes and customer satisfaction, all while leading and mentoring the support team.

The Client Enablement Training Analyst will develop and manage training content for the client enablement team, ensuring high-quality standards and operational support. Responsibilities include creating engaging training materials, conducting content quality assurance, collaborating with subject matter experts, and using video editing skills to produce training videos. Ensuring content is accessible and updated regularly is also key.