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Handle complex technical support cases for enterprise and Tier 1 accounts, lead client calls, troubleshoot SignNow web platform issues, integrations, and workflows, and collaborate with Sales, Customer Success, Engineering, and Product teams on escalations. Document bugs and feature requests, manage cases within SLA requirements, and maintain clear customer communication throughout resolution.

Lead development of payment and billing systems, including payment gateway integrations, experiments, reliability and security improvements, production support, and technical direction. Mentor and manage team members through 1:1s and development plans, collaborate with Product and Growth, and own features from scoping through delivery. The role requires strong PHP backend expertise, high-load architecture and testing experience, and familiarity with payment systems and modern DevOps tools.

Own a self-serve SaaS product track from strategy and discovery through roadmap, delivery, experimentation, and outcomes. Conduct customer and data-led discovery, prioritize investments, define KPIs, run A/B tests, and partner with design and engineering to ship incremental improvements. Collaborate across marketing, support, data, and adjacent products. The role requires product-led growth experience, strong analytical and experimentation skills, and experience delivering AI features into real user workflows.

Manage and optimize paid acquisition across web and mobile: launch campaigns, create keywords/assets, monitor KPIs (CAC, CPA, ROAS), run tests and experiments, analyze growth opportunities, and coordinate with internal and external partners.

Execute link-building strategies to grow and protect backlink profile: source and evaluate donors, conduct outreach, secure placements across link types, analyze competitors, monitor placement quality and indexation, maintain reporting, and manage budget to support demand generation goals.

Lead an AI-native product end-to-end for SMB customers: discover problems, run hypothesis-driven experiments, prototype rapidly with AI tools, own funnel metrics (activation, conversion, retention, monetization), and ship fast alongside engineers.

Design, build, and maintain backend features and APIs for US Legal Forms using PHP/Laravel. Apply AI tools to improve development, contribute to React frontend when needed, analyze A/B tests, and write tested maintainable code while owning product impact and technical decisions.

The Senior Software Engineer will design and implement AI capabilities, architecture, and product experiences, focusing on production AI features and collaborating with cross-functional teams.

Own and improve core agreement execution flows for SignNow; discover user problems, simplify UX, apply AI where valuable, build compliance-guided experiences, run A/B experiments, track KPIs, and drive cross-functional delivery.