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Manage standard customer proposals and RFP responses from intake through submission. Coordinate Sales, Pricing, Contracts, and subject-matter experts; assemble compliant content; track timelines, dependencies, and milestones; identify risks; maintain proposal records; and ensure submissions meet quality, accuracy, compliance, and delivery standards. Partner proactively with Sales and stakeholders throughout the proposal lifecycle.

The Associate Manager, HR Operations & Technology optimizes employee lifecycle processes, HR systems, reporting, and workforce analytics. Responsibilities include HRMS configuration and testing, UAT coordination, Power BI dashboard development, data governance, process standardization, HRIS transformation support, automation, stakeholder management, and end-user training. The role partners with HR, Payroll, Finance, IT, and vendors to improve operational efficiency, data quality, employee experience, and technology-enabled decision-making.

Leads day-to-day proposal team execution, workload prioritization, SLA performance, quality standards, and process adherence. Coaches and develops proposal professionals, sets performance goals, resolves execution issues, and partners with Sales leadership to support pipeline priorities. Communicates team capacity, risks, and performance while driving process improvements.

Manage standard customer proposals and RFP responses from intake through submission. Coordinate Sales, Pricing, Contracts, and subject-matter experts; manage timelines, dependencies, and milestones; assemble compliant content; identify risks; maintain quality and SLA standards; and ensure accurate proposal records. The role also communicates proactively with stakeholders and applies established proposal processes and tools.

Independently manages standard proposals and RFP responses from intake through submission. Coordinates Sales, Pricing, Contracts, and subject-matter experts; manages timelines, dependencies, and milestones; assembles compliant content; identifies risks; maintains proposal records; and communicates proactively with stakeholders. Ensures submissions meet customer requirements, internal standards, quality expectations, and delivery SLAs.

Manage standard customer proposals and RFP responses from intake through submission. Coordinate Sales, Pricing, Contracts, and subject-matter experts; assemble compliant content; track timelines, dependencies, and milestones; identify risks; maintain proposal records; and ensure quality, accuracy, and SLA compliance. The role also partners with Sales and stakeholders to communicate requirements, timelines, and expectations throughout the proposal lifecycle.

Leads the commercial contracting function for clinical research agreements, including contract and budget review, negotiation support, execution, amendments, renewals, policy compliance, risk management, workflow improvement, metrics, systems administration, and audit readiness. Manages contract analysts or managers and partners with Sales, Legal, Finance, and Operations to improve cycle times, support revenue execution, and ensure accurate, compliant agreements.

Supports leaders and employees across North America on employee relations, performance management, HR operations, leave administration, compliance, onboarding, HRIS updates, reporting, training, engagement, and employee communications. The role partners with managers, maintains employment records, coordinates accommodations and leave processes, supports recruitment and performance programs, and delivers practical HR solutions while improving employee experience and data integrity.

Configure, develop, support, and continuously improve the ServiceNow platform. Responsibilities include client- and server-side scripting, workflow and Flow Designer automation, integrations, platform configuration, testing, troubleshooting, production support, scoped application development, cross-scope design, and CSDM implementation. The role also contributes to strategic platform initiatives and collaborates with platform leads, owners, and business stakeholders.

Reviews client contracts for financial deviations, manages contracting issues and payment schedules, implements inflation rates, responds to helpdesk tickets, completes study-close reconciliations, supports financial reporting and analysis, and contributes to project finance process improvements.