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Supervises a Technical Customer Care team supporting Dealertrack DMS clients. Provides daily guidance, manages case and task queues, monitors performance against quality and SLA standards, conducts reviews, and supports training and employee development. Oversees payroll, timecards, PTO, staffing, and policy compliance while ensuring effective customer issue resolution. Requires occasional quarterly travel for training and offsite meetings.

Supervises and develops a technical customer care team supporting Dealertrack DMS clients. Oversees case queues, customer interactions, performance metrics, service-level adherence, training, coaching, payroll, staffing, and employee development. Ensures quality support, regulatory compliance, timely issue resolution, and achievement of team and individual goals.

Conducts mixed-method UX research independently, including interviews, usability testing, surveys, task analysis, concept testing, and journey mapping. Manages research logistics, recruits participants, analyzes qualitative and quantitative data, applies AI to accelerate synthesis, and delivers actionable insights to designers, product managers, and stakeholders. Maintains research repositories, tracks project dependencies, supports alignment discussions, and improves research practices through post-study evaluations.

As a Client Success Manager, you'll grow subscription revenue and relationships with automotive dealers, meet sales goals, and provide data-driven insights.

Software Engineering Interns develop and maintain enterprise platforms, infrastructure automation, deployment pipelines, configuration management, and monitoring across public and private clouds. They document procedures, support secure engineering practices, automate software delivery, track system performance, and collaborate with delivery and operations teams to improve quality and throughput. The role also involves using AI tools for productivity, testing, and automation.

Manages a regional portfolio of automotive dealership clients, driving product adoption, revenue retention, upgrades, and account growth. Builds client relationships, resolves complex issues, identifies risks, develops improvement plans, analyzes performance, and provides consultative recommendations. Conducts virtual and occasional onsite engagements, supports product training, collaborates internally, mentors newer managers, and participates in workshops, webinars, vendor events, and special projects. The role is remote with travel potentially up to 50%.

Manages and grows revenue from an assigned dealer-client book of business through consultative, solutions-based field sales. Develops client relationships, sells Cox Automotive wholesale and inventory solutions, identifies cross-selling opportunities, collaborates with internal teams, and works toward monthly sales quotas. The role is primarily remote but requires visiting client locations approximately 80% of the time, using Salesforce for sales activities, reporting, and account insights.

Leads strategic process-improvement initiatives across digital marketplace operations. Maps current and future-state processes, conducts data analysis, develops business cases, manages improvement roadmaps, and oversees cross-functional project delivery. Partners with finance, analytics, and business stakeholders to influence priorities, implement changes, measure outcomes, and improve adoption. Requires strong communication, process design, executive presentation, and change-management skills.

Own and evolve the GenAI Evaluation Framework as an internal product. Build LLM-as-judge, rule-based, and statistical evaluators; create evaluation pipelines, golden datasets, dashboards, and quality reporting; integrate agents with instrumentation and CI checks; onboard product teams; and maintain documentation, roadmaps, monitoring, and runbooks.

Test Automation Intern supporting Cox’s Workday HCM software quality assurance team. Responsibilities include learning Agile and STLC methodologies, creating and maintaining TOSCA automation scripts, planning and executing manual tests, tracking defects, participating in Agile ceremonies, and collaborating with HCM engineering teams. The role is designed for undergraduate or graduate students in computer science, computer engineering, information systems, or a related engineering field.