The Role
Conducts mixed-method UX research independently, including interviews, usability testing, surveys, task analysis, concept testing, and journey mapping. Manages research logistics, recruits participants, analyzes qualitative and quantitative data, applies AI to accelerate synthesis, and delivers actionable insights to designers, product managers, and stakeholders. Maintains research repositories, tracks project dependencies, supports alignment discussions, and improves research practices through post-study evaluations.
Summary Generated by Built In
As a User Researcher II,you will independently plan and execute mixed methods studies across a product area. You will demonstrate skilled proficiency in interviewing, usability testing, surveys, task analysis, concept testing, and journey mapping. You will manage research logistics end-to-end, analyze both qualitative and quantitative inputs, and deliver actionable insights that influence product and design decisions. User Researchers at this level operate with growing autonomy, use agentic AI to accelerate analysis and synthesis, and work closely with Research Ops to ensure compliance, quality, and effective reuse of insights.
Position Responsibilities:
Required Qualifications:
Additional Information:
USD 89,400.00 - 134,000.00 per year
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Position Responsibilities:
- Define research plans with goals, hypotheses, method rationale, sampling strategy, recruitment approach, and timelines.
- Conduct interviews, usability tests, concept and desirability evaluations, remote unmoderated tests, card sorts, tree tests, and structured surveys.
- Design and deploy surveys, analyze quantitative data, and interpret results.
- Map user tasks and workflows to identify friction, motivations, and opportunities.
- Develop personas and journey maps based on collected research.
- Recruit participants in conjunction with Research Ops through multiple channels, ensuring diversity and representation.
- Apply agentic AI to cluster qualitative data, summarize sessions, and accelerate analysis.
- Synthesize multi-method insights into clear, actionable recommendations.
- Create compelling research readouts for cross-functional partners and collaborate closely with designers and PMs to incorporate findings into decisions.
- Contribute to repository hygiene through tagging, structuring, and maintaining past insights.
- Track research progress, risks, and dependencies using standard workflows.
- Support stakeholder alignment discussions with evidence driven arguments.
- Conduct post-study evaluations to improve future research.
Required Qualifications:
- Bachelor's degree in and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field
- Skilled proficiency in a range of methods, including interviews, usability testing, surveys, and task analysis
- Strong ability to conduct analysis of qualitative and quantitative data
- Experience with remote research tools and survey platforms (e.g., UserTesting, Qualtrics, Figma, SharePoint)
- Ability to independently manage research projects and logistics
- Effective cross-functional collaborator with strong communication skills
- Experience distilling complex findings into clear, engaging narratives
- Skilled in developing personas, journey maps, and workflows
- Strong understanding of human behavior, motivation, and decision-making
- Familiarity with analytics tools or interpreting behavioral data
- Demonstrated ability to use AI tools for synthesis and insight acceleration
- Strong organizational and planning skills
- Balances multiple research efforts concurrently with minimal oversight
- Use of general purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
- Use AI to accelerate discovery, experimentation, development, and recommend improvements throughout the product design process
- Bachelor's degree in a relevant field; master's degree preferred
- 2-4 years of applied UX research experience
Additional Information:
- May require periodic travel for on-site testing or field studies.
USD 89,400.00 - 134,000.00 per year
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree in a relevant or related field
- Two years of experience in a related field or an equivalent combination of education and experience
- Two to four years of applied UX research experience
- Proficiency with interviews, usability testing, surveys, task analysis, and other UX research methods
- Ability to analyze qualitative and quantitative data
- Experience with remote research tools and survey platforms, such as UserTesting, Qualtrics, Figma, and SharePoint
- Ability to independently manage research projects and logistics
- Effective cross-functional collaboration and strong communication skills
- Experience distilling complex findings into clear, engaging narratives
- Experience developing personas, journey maps, and workflows
- Understanding of human behavior, motivation, and decision-making
- Familiarity with analytics tools or interpreting behavioral data
- Demonstrated ability to use AI tools and general-purpose LLMs for synthesis, analysis, and insight acceleration
- Strong organizational and planning skills with the ability to manage multiple research efforts
- Master's degree in a relevant field
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage is presented as robust, with multiple plan options, in‑network preventive care covered in full, and added programs for telehealth, mental health, and chronic conditions. Materials also highlight ongoing enhancements and vendor partnerships that broaden access and support.
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Parental & Family Support — Family-building benefits are emphasized, including paid parental leave, fertility support via specialized partners, adoption assistance, lactation resources, and childcare discounts. Feedback suggests these offerings help employees navigate key life stages with practical support.
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Retirement Support — Retirement programs feature a company‑matched 401(k) alongside financial coaching tools and student‑debt assistance. Feedback suggests the retirement match and savings resources are viewed as meaningful components of total compensation.
Cox Enterprises Insights
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
