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As a Technical Support Engineer, you will resolve customer inquiries, troubleshoot and analyze support tickets, collaborate with data teams, and contribute to the knowledge base while mentoring new team members.

The Head of Onboarding will lead a technical team to enhance customer onboarding processes for large enterprises, focusing on metrics that optimize time-to-onboard while improving customer satisfaction. This role involves collaboration with support, product, and engineering teams to resolve operational challenges and build structured onboarding plans to ensure a seamless experience.

As the Head of Analyst Relations at Atlan, you will enhance partnerships with industry analysts, sharing customer success stories and fostering dialogue around data management innovations. You'll collaborate cross-functionally to ensure effective communication of Atlan's value and lead strategic engagement initiatives that contribute to the evolution of the data landscape.