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The Sr. Director, Global Partner Programs will design and manage a comprehensive global partner program to support indirect channels including resell, referral, and distribution. Responsibilities involve setting strategies based on market feedback, executing partner agreements, and collaborating with sales and marketing teams for optimal channel solutions.

As a Technical Support member at BlueCat, you will be responsible for providing first-line support to customers dealing with technical issues related to network monitoring. You'll manage cases, identify and resolve issues, log interactions in SFDC, and escalate unresolved issues to higher tiers of support. Continuous communication with both stakeholders and customers is essential, along with documenting feedback and maintaining knowledge base articles.

The Technical Support role at BlueCat involves serving as the first line of support for customers facing technical issues. Responsibilities include logging customer interactions, identifying and resolving issues, communicating with stakeholders, creating tickets, and documenting knowledge base articles to enhance efficiency.