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Respond to customer inquiries, troubleshoot platform and integration issues, resolve bugs, provide user training, and improve product adoption. Collaborate with implementation, customer success, product, and engineering teams to escalate issues and identify support trends. Manage ticketing and knowledge infrastructure while contributing to future support-team hiring and onboarding.

Own a core Regal product surface end to end, including roadmap, execution, customer discovery, product direction, success metrics, launches, adoption, and iteration. Partner closely with engineering, design, customers, and cross-functional teams to ship polished AI-driven experiences quickly. The role requires a technically savvy, entrepreneurial product leader who can navigate ambiguity, understand customer needs, and drive measurable product impact.

Drive new enterprise business for Regal’s AI Agent platform by sourcing pipeline, managing complex sales cycles, engaging executive buyers, building ROI-focused business cases, and closing strategic deals. The role requires consultative selling, outbound prospecting, multi-threaded account strategies, quota attainment, and collaboration with leadership, marketing, and BDR teams in a hybrid New York City environment.

Drive revenue by sourcing pipeline, conducting full-cycle consultative sales, engaging senior stakeholders, building ROI business cases, and closing mid-market SaaS deals. The role involves outbound prospecting, collaboration with marketing and BDR teams, territory planning, quota attainment, and educating buyers on AI-powered customer engagement solutions.

Lead and grow a 3–5-person engineering team while owning observability, evaluation frameworks, scalable integrations, and the customer-facing Copilot product. Contribute hands-on Python and TypeScript code, troubleshoot production issues, guide reliability and scalability efforts, partner with Product and engineering teams, remove blockers, mentor engineers, and support hiring.

Lead Regal’s end-to-end sales strategy, execution, forecasting, and pipeline management across customer segments. Close complex enterprise SaaS and Voice AI deals while developing positioning, pricing, packaging, playbooks, and scalable sales processes. Partner cross-functionally with Marketing, Product, Engineering, Customer Success, and Sales Operations. Hire, mentor, and manage Account Executives, establish performance metrics, and bring customer and market insights to company leadership.

The Business Development Representative collaborates with Account Executives, conducts outreach, and builds relationships to source new sales opportunities and achieve pipeline goals.

Lead customer launches, manage a team of engineers, define success metrics, and drive implementation excellence for AI-powered communication solutions.

Build, tune, and QA conversational AI agents on the Regal platform: design prompts and flows, tune STT/LLM/TTS settings, create custom functions, test agents, codify best practices, and provide product feedback and sales demos.

The Director, Go-To-Market will drive AI adoption, manage key relationships, and collaborate with teams to ensure AI product success, requiring strong technical and analytical skills.