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Transform your customer experience with Voice AI Agents customized for your company
The Role
Lead customer launches, manage a team of engineers, define success metrics, and drive implementation excellence for AI-powered communication solutions.
Summary Generated by Built In
ABOUT US:
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
We’re moving fast, and the numbers speak for themselves:
- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 500M+ calls
- Driven $7B revenue for customers
- Scaled to $##M ARR
- Built amazing NYC (Midtown) in office culture
ABOUT THE ROLE
As the Manager of AI Strategy & Deployment at Regal, you’ll lead customer launches and manage a team of Forward Deployed Engineers responsible for bringing our AI Agents to life in production. Each customer deployment is a fast-paced, high-impact product launch. You’ll own the overall customer strategy, align stakeholders, shape execution plans, and ensure every customer achieves measurable impact within their first two weeks.
In this role, you’ll define how Regal partners with customers to operationalize AI. You’ll build repeatable playbooks, refine our launch methodology, and help scale a world-class customer strategy organization. You’re equal parts trusted advisor to customers and an internal leader to your team.
This role is for someone who doesn’t know the meaning of “not my problem.” You take end-to-end ownership, step into ambiguity, and do what it takes to move customers forward. It’s a unique opportunity to work with founders at the forefront of AI innovation and shape the future of AI-powered communication. Whether you are a former CS undergrad who went into business or an MBA graduate with technical chops, this is your opportunity to lead from the front.
RESPONSIBILITIES:
- Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
- Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
- Define success metrics and ensure every AI Agent drives measurable business outcomes
- Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
- Define and continuously refine Regal’s playbook for implementation excellence
- Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
- Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops
ABOUT YOU:
- 6–15 years of experience in technical, customer-facing, or product leadership roles, with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
- 2+ years of experience leading high-performing technical teams (e.g., Forward Deployed Engineers), with a demonstrated ability to coach mid-level talent, drive execution, and maintain a high bar for quality and outcomes
- Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
- Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
- Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
- Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
- Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
- Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
BENEFITS/PERKS:
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.
*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!
Skills Required
- 6-15 years of experience in technical, customer-facing, or product leadership roles
- Experience managing enterprise customer deployments and integrations
- Strong analytical skills and data-driven decision making
- Project management and organizational skills
- Working knowledge of APIs and light-coding experience
What the Team is Saying
Newton
Director of Engineering
Kelly
Lead Product Manager
Audra
Senior People Experience Associate
Lex
Senior Director, Business Development
Michael
Senior Account Executive
Irene
AI Forward Deployed Engineer
Regal Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes medical, dental, and vision with a substantial employer-paid share, alongside mental-health support via counseling sessions. This combination is consistently presented as a core part of the package.
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Leave & Time Off Breadth — Flexible PTO is paired with a defined set of paid holidays. This structure offers flexibility while preserving clear, predictable time-off anchors.
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Equity Value & Accessibility — Equity grants and performance bonuses are positioned as key elements of total rewards. Job materials and company profiles repeatedly indicate equity availability across roles.
Regal Insights
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The Company
What We Do
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Our Values Customers are Royalty We serve our customers above all else. If we don’t earn their love, someone else will. Fast Execution Wins We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing. Growth Mindset Your learning curve should be as steep as the company’s growth curve. Data Beats Opinion We make decisions based on analysis and data, not anecdotes. Enjoy the Journey We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.
Why Work With Us
At Regal, every team member makes an impact. We move fast, solve complex challenges, and build game-changing AI solutions—together. Our culture thrives on fast execution, data-driven decisions, and continuous learning. If you want to grow, be challenged, and work with brilliant, motivated people, Regal is where you want to be.
Gallery
Regal Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're in the office Tues-Thurs & WFH/Office Optional on Mon/Fri. Our HQ is in NYC. Annual offsites in fun spots such as Breckenridge, Miami, CT & more!
Typical time on-site:
3 days a week
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