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Transform your customer experience with Voice AI Agents customized for your company
The Role
Lead customer launches, manage a team of engineers, define success metrics, and drive implementation excellence for AI-powered communication solutions.
Summary Generated by Built In
ABOUT US:
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
We’re moving fast, and the numbers speak for themselves:
- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 500M+ calls
- Driven $7B revenue for customers
- Scaled to $##M ARR
- Built amazing NYC (Midtown) in office culture
As our first Director, Forward Deployed Engineering at Regal, you'll grow and lead our Forward Deployed Engineering function, the team responsible for turning our AI Agents into measurable business outcomes for our customers. You'll set the standard for what a high-quality, fast, scalable deployment looks like.
This is a role for a leader who operates at the intersection of strategy and execution. You're just as comfortable in the technical weeds as you are in an executive briefing. You'll partner at the leadership level with Product, AI, and Customer Success to turn field learnings into better products, sharper implementation playbooks, and new avenues for growth. You'll own how Regal delivers value to customers and how we scale that impact company-wide.
If you're a commercially-minded builder who's led teams through a fast-moving territory and wants to operate at the forefront of AI, this is a chance to define how the next generation of AI-powered customer experiences gets built and deployed.
This is a role for a leader who operates at the intersection of strategy and execution. You're just as comfortable in the technical weeds as you are in an executive briefing. You'll partner at the leadership level with Product, AI, and Customer Success to turn field learnings into better products, sharper implementation playbooks, and new avenues for growth. You'll own how Regal delivers value to customers and how we scale that impact company-wide.
If you're a commercially-minded builder who's led teams through a fast-moving territory and wants to operate at the forefront of AI, this is a chance to define how the next generation of AI-powered customer experiences gets built and deployed.
RESPONSIBILITIES:
- Build, lead, and scale Regal's Forward Deployed Engineering team, setting hiring standards, coaching Forward Deployed Engineers (FDEs), and creating the career paths and quality bar the team operates against
- Own end-to-end delivery for enterprise AI deployments: how engagements are scoped, staffed, sequenced, and measured across multiple concurrent customer launches, from kickoff to go-live
- Define the success metrics and commercial framework for AI Agent deployments, and hold the Forward Deployed Engineering team accountable to them
- Partner cross-functionally with Product, AI, and Customer Success, turning field insight from enterprise customer deployments into roadmap priorities, model improvements, and implementation playbooks that scale
- Own and evolve Regal's implementation playbook, setting the standard for enterprise AI deployment excellence
- Drive revenue and strategic impact: own revenue-generating initiatives, expand AI adoption across Regal's customer base, and report deployment outcomes to executive leadership and the board
- Represent Regal's Forward Deployed Engineering function externally at executive briefings, customer launches, and AI industry events, with ~1 week/month travel
ABOUT YOU:
- 6–15 years of experience in technical, customer-facing, or product leadership roles
- 2+ years leading high-performing technical teams (e.g., Forward Deployed Engineers), with a track record of coaching mid-level talent, driving execution, and holding a high bar for quality and outcomes
- You have a proven track record of driving projects from 0 to 1 and delivering measurable business impact
- Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
- Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
- Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
- Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
- Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
- Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
BENEFITS/PERKS:
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.
*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!
Skills Required
- 6-15 years of experience in technical, customer-facing, or product leadership roles
- Experience managing enterprise customer deployments and integrations
- Strong analytical skills and data-driven decision making
- Project management and organizational skills
- Working knowledge of APIs and light-coding experience
What the Team is Saying
Newton
Director of Engineering
Kelly
Lead Product Manager
Audra
Senior People Experience Associate
Lex
Senior Director, Business Development
Michael
Senior Account Executive
Irene
AI Forward Deployed Engineer
Regal Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as robust, with the employer covering a significant share of medical, dental, and vision premiums and providing mental‑health support sessions. Feedback suggests this level of coverage is strong for a growth‑stage startup.
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Leave & Time Off Breadth — Flexible PTO, paid holidays, and paid parental leave are consistently highlighted across recent postings. These policies signal tangible support for work‑life balance.
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Wellbeing & Lifestyle Benefits — Perks such as pre‑tax commuter benefits, fitness subsidies, daily in‑office food, team events, and fully provisioned workstations are emphasized. These additions complement core benefits and enhance the day‑to‑day experience for those engaged in the in‑office culture.
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The Company
What We Do
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Our Values Customers are Royalty We serve our customers above all else. If we don’t earn their love, someone else will. Fast Execution Wins We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing. Growth Mindset Your learning curve should be as steep as the company’s growth curve. Data Beats Opinion We make decisions based on analysis and data, not anecdotes. Enjoy the Journey We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.
Why Work With Us
At Regal, every team member makes an impact. We move fast, solve complex challenges, and build game-changing AI solutions—together. Our culture thrives on fast execution, data-driven decisions, and continuous learning. If you want to grow, be challenged, and work with brilliant, motivated people, Regal is where you want to be.
Gallery
Regal Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're in the office Tues-Thurs & WFH/Office Optional on Mon/Fri. Our HQ is in NYC. Annual offsites in fun spots such as Breckenridge, Miami, CT & more!
Typical time on-site:
3 days a week
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