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The Software Engineer will design and build systems for sharded PostgreSQL, collaborate with a team to solve distributed systems challenges, and directly engage with customers to create technical solutions.

As a Software Engineer on the Insights team, you'll develop observability products and enhance database performance monitoring for clients using Vitess, MySQL, and PostgreSQL.

The Solutions Engineer partners with Sales and Customer Engineering, guiding customers through database migrations and optimizing solutions. Responsibilities include technical discovery, designing migrations, assessing workloads, creating tools and documentation, and collaborating with teams for customer needs.

Design and build the Neki control plane to provision, scale, and heal sharded PostgreSQL clusters. Implement high-availability, disaster recovery, backup/restore, and migration tooling. Operate distributed, fault-tolerant services on Kubernetes, participate in on-call rotations, and work with customers to translate workloads into platform improvements.

Design and build scalable backend systems for PlanetScale's database platform (Vitess/Postgres), collaborate on distributed systems challenges, work autonomously and with customers, optimize performance, and mentor engineers while operating systems at production scale.

Advise and handle enterprise customer support requests for PlanetScale platform, act as customer-facing SME, identify and escalate product gaps, collaborate with TAM/Engineering/Sales Engineering, and participate in on-call rotation for high-priority incidents.

The Developer Educator will create technical content, speak at events, enhance documentation, and engage the developer community through online platforms and conferences, requiring 20-50% travel.

Design and build the control plane for Postgres clusters, ensure data protection, automate database operations, and collaborate with customers to enhance the platform.