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Serve as strategic HR partner for UK leadership, driving talent strategy, performance management, succession planning, UK employment law compliance, culture and engagement, stakeholder management, HR transformation, and data-driven HR improvements to support JD.com's UK expansion.

Perform full-cycle accounting including daily transactions, month/year-end close, and reconciliations. Prepare financial statements and variance analyses, drive process automation and system integrations, support audits and tax compliance, assess financial risks and implement mitigation, and partner with business and tech teams to refine SOPs and deliver accounting policy guidance.

Lead client experience strategy and execution, optimize service processes, manage and develop a high-performing team, drive cross-functional innovation with product and tech, and use data to monitor CX metrics and manage risk and complaint escalation.

Drive sales for JD Logistics in Japan by developing and executing strategic sales plans, tailoring 3PL solutions, building and maintaining client relationships, negotiating contracts, conducting market research, coordinating with internal teams, and accurately recording activities in the CRM to meet revenue targets and grow market share.

Serve as HR Business Partner to a business unit: advise leadership, improve team structure and culture, design and execute HR strategy, administer performance, rewards, engagement and HR operations, and analyze people data to improve retention, productivity, and employee experience.

Drive client and partner acquisition for international logistics and overseas warehouses; manage customer relationships, quotations, contracts, and receivables; gather market intelligence; mitigate project risks; and feed process and IT improvements to support cross-border logistics and business growth.

Manage and grow strategic client accounts by identifying needs, designing tailored supply-chain solutions, leading bids and negotiations, overseeing project operations to ensure quality and profitability, producing market insights for product and model improvements, and developing/empowering cross-functional teams to improve performance and sustain talent.

Manage office operations including renovation projects, developing and enforcing procedures and policies, overseeing budgets and resource allocation, ensuring regulatory and company compliance, and coordinating cross-departmental activities to maintain smooth business operations.

Develop and execute annual sales strategies for key accounts, build and coach the sales team, manage major customer relationships and negotiations, collaborate with marketing and product teams on campaigns and channel expansion, and optimize sales processes to increase repurchase and brand loyalty.

Develop and execute strategic sales plans to grow revenue and market presence. Identify and engage customers, build client relationships, conduct market research, prepare sales proposals, negotiate contracts, record activities in CRM, and represent the company at conferences and trade shows while collaborating with internal teams to ensure successful delivery.