Key Account Manager

Posted 10 Days Ago
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Riyadh, SAU
In-Office
Mid level
Artificial Intelligence • Big Data • Computer Vision • Robotics • Virtual Reality
The Role
Develop and execute annual sales strategies for key accounts, build and coach the sales team, manage major customer relationships and negotiations, collaborate with marketing and product teams on campaigns and channel expansion, and optimize sales processes to increase repurchase and brand loyalty.
Summary Generated by Built In

1. Sales Strategy Formulation: Analyze market trends and customer needs to develop annual sales plans and phased strategies. Define target decomposition pathways to ensure team execution aligns with corporate objectives.
2. Team Management & Empowerment: Build and refine the sales team structure through training, performance management, and resource coordination. Enhance team expertise to drive individual and collective performance goals.
3. Customer Relationship Management: Lead key account development and long-term partnership negotiations. Implement a tiered customer management system, resolve critical client issues, and boost repurchase rates and brand loyalty.
4. Market Resource Integration: Collaborate with marketing, product, and cross-functional teams to design promotional campaigns and channel expansion strategies. Optimize sales processes and tools to maximize resource efficiency and market competitiveness.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【JINGDONG Industrials International】

Positioned as a "Trustworthy One-Step Global Supplier for Long-Tail Goods", JD Industrials provides comprehensive end-to-end industrial supply chain solutions to large overseas enterprises, multinational corporations, and Chinese companies expanding internationally. Currently, its international operations continue to grow into Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, Saudi Arabia, and more.

Skills Required

  • Sales strategy development and market analysis
  • Team management, training, and performance management
  • Key account management and long-term client relationship building
  • Cross-functional collaboration with marketing and product teams
  • Design and optimization of sales processes and tools
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The Company
HQ: Beijing
28,380 Employees
Year Founded: 1998

What We Do

JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.

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